Automotive Service Advisor — Training, Growth & Earn More

Volkswagen; Walpole (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Vacation and sick time

Employee discounts on products and ser

Career development opportunities

Job summary

Volkswagen of Norwood in Norwood, MA is seeking a motivated Service Advisor to join our team full-time. You will welcome customers, schedule service appointments, capture concerns, review vehicle history, and clearly explain repair recommendations.

Coordinate with technicians to maintain an efficient workflow and build lasting customer relationships through honest communication and follow-up. We offer paid training, opportunities for advancement, medical/dental/vision insurance, a 401(k),

Qualifications

• Knowledge of automotive maintenance, repairs and service recommendations.
• Strong organizational skills and attention to detail.
• Valid driver's license and insurable driving record.
• Willingness to complete manufacturer training and certifications.
• Team player who is motivated to learn, grow and succeed.

Responsibilities

• Welcome customers and create a positive, professional service experience from check-in to vehicle delivery.
• Schedule service appointments and document customer concerns accurately.
• Perform thorough vehicle walk-arounds and review vehicle service history.
• Explain recommended services, repair costs, and estimated completion times clearly and confidently.
• Keep customers informed of repair progress, additional recommendations, and completion timelines.
• Coordinate with technicians and the service team to ensure an efficient workflow.
• Review and close repair orders accurately while ensuring customer concerns have been addressed.
• Build lasting customer relationships through honest communication, follow-up, and exceptional service.

Skills

Automotive knowledge

Organizational skills

Valid driver's license

Willingness to training

Team player

Job description

Volkswagen of Norwood in Norwood, MA is seeking a motivated Service Advisor to join our team full-time. You will welcome customers, schedule service appointments, capture concerns, review vehicle history, and clearly explain repair recommendations.

Coordinate with technicians to maintain an efficient workflow and build lasting customer relationships through honest communication and follow-up. We offer paid training, opportunities for advancement, medical/dental/vision insurance, a 401(k),