Service Advisor

Route 24 Auto Group; Norwood (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Insurance options

Job summary

Volkswagen of Norwood in Norwood, MA is seeking a Service Advisor to join a fast-paced dealership team. You will greet customers, schedule appointments, document vehicle concerns, and prepare accurate estimates with clear explanations of services and costs.

We offer strong earning potential ($60,000–$100,000 annually) and a path to growth through manufacturer training and ongoing service excellence. You’ll monitor repairs, communicate progress to customers, and help build long-term relationships

Qualifications

• Strong knowledge of automotive maintenance and repair.
• Excellent communication, customer service, and organizational skills.
• Ability to explain technical information clearly and professionally.
• Comfortable working in a fast-paced, customer-facing environment.
• Strong attention to detail and ability to manage multiple repair orders.
• Valid driver’s license and ability to be insured by the company.
• Willingness to complete and maintain required manufacturer training and certifications.

Responsibilities

• Greet customers, schedule appointments, and accurately document vehicle concerns.
• Perform a thorough vehicle walk-around with each customer.
• Review service history and recommend needed maintenance and repairs.
• Clearly explain recommended services, repair costs, and timelines.
• Prepare accurate estimates and obtain customer authorization before work begins.
• Monitor repairs and keep customers updated throughout the service process.
• Review and close repair orders accurately and professionally.
• Perform quality-control checks to help prevent comebacks and ensure customer concerns are addressed.
• Communicate with customers by phone and email regarding appointments, repairs, and follow-up.
• Provide exceptional customer service while building trust and long-term relationships.

Skills

Automotive knowledge

Customer service

Communication

Organizational skills

Explain technical info

Attention to detail

Driver's license

Manufacturer training

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Volkswagon Norwood, Norwood, MA, US

Salary Range: $60,000.00 To $100,000.00 Annually

Department: Service

Department #: 0223

Reports To: Service Manager

FLSA Status: Non-Exempt

Do you thrive working in a fast-paced environment? Are you interested in finding a workplace that invests in your training and success?

Volkswagen of Norwood is seeking a Rock StarService Advisorwho is looking for a company to grow with.

$60,000-100,000 yearly potential

What You’ll Do

• Greet customers, schedule appointments, and accurately document vehicle concerns.
• Perform a thorough vehicle walk-around with each customer.
• Review service history and recommend needed maintenance and repairs.
• Clearly explain recommended services, repair costs, and timelines.
• Prepare accurate estimates and obtain customer authorization before work begins.
• Monitor repairs and keep customers updated throughout the service process.
• Review and close repair orders accurately and professionally.
• Perform quality-control checks to help prevent comebacks and ensure customer concerns are addressed.
• Communicate with customers by phone and email regarding appointments, repairs, and follow-up.
• Provide exceptional customer service while building trust and long-term relationships.

What We’re Looking For

• Strong knowledge of automotive maintenance and repair.
• Excellent communication, customer service, and organizational skills.
• Ability to explain technical information clearly and professionally.
• Comfortable working in a fast-paced, customer-facing environment.
• Strong attention to detail and ability to manage multiple repair orders.
• Valid driver’s license and ability to be insured by the company.
• Willingness to complete and maintain required manufacturer training and certifications.

What We Offer

• Medical, Dental, Vision, Life, Disability insurance options