Automotive Service Advisor — Training & Growth

Sri Healthcare; Morrisville (NC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Life insurance

Disability insurance

401K with company match

Flexible spending account

Paid holidays & vacation

Training & advancement opportunities

Job summary

Sri Healthcare is seeking a Service Advisor in Morrisville, NC to advise customers on parts and service options for their equipment. You will gain extensive product knowledge through in-house training and support, delivering friendly, honest guidance while contributing to a profitable service department.

The position is full-time, open Monday–Friday, 7am–5pm, with a plus bonus structure and DOE compensation.

Qualifications

• Excellent customer service, interpersonal and communication skills (verbal and written).
• Must be able to manage heavy phone volume with great data entry skills while paying close attention to details.
• Be professional and hard working with a customer-friendly approach to service.

Responsibilities

• Greet customers and maintain a positive customer relationship throughout the experience to ensure repeat business.
• Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
• Schedule all service work and provide supervision of administration and warranty.
• Communicate with the Parts team for the technicians’ parts needs and verify that the parts are entered properly on service orders.
• Communicate effectively to customers regarding technicians’ findings.
• Maintain and manage workload in a fast-paced work environment with an emphasis on multi-tasking.

Skills

Customer service

Interpersonal skills

Communication skills

Data entry

Attention to detail

Team player

Computer skills

Job description

Sri Healthcare is seeking a Service Advisor in Morrisville, NC to advise customers on parts and service options for their equipment. You will gain extensive product knowledge through in-house training and support, delivering friendly, honest guidance while contributing to a profitable service department.

The position is full-time, open Monday–Friday, 7am–5pm, with a plus bonus structure and DOE compensation.