Automotive Service Advisor - Town North Mazda

Town North Mazda; Richardson (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid holidays & paid time off

Vision insurance

Earn vacation hours after 90 days

Aggressive Employee Referral Program

Job summary

Snell Motor Companies is seeking a Service Advisor to create exceptional customer experiences and foster loyalty. You will bridge customers and service technicians, interpret symptoms, verify warranties, and prepare repair orders with clear estimates.

Primary duties include maintaining customer rapport, obtaining approvals, and guiding customers through the repair process. A solid understanding of automotive systems and warranty guidelines is essential for success.

Qualifications

• Ability to establish and maintain good relationships with customers and co-workers.
• Ability to answer customers’ technical questions regarding vehicle problems, warranties, services, and repairs.
• Knowledge of automotive systems in general.
• Ability to review service orders and inspect the vehicle for necessary repairs.
• Knowledge of warranty guidelines and ability to relate them to warranty service repair orders.

Responsibilities

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

Skills

Customer relations

Technical product knowledge

Warranty guidelines

Communication

Inspect vehicle conditions

Problem solving

Team collaboration

Job description

The Service Advisor creates an exceptional customer experience while creating customer loyalty. The Service Advisor acts as a liaison between the customer and the service technician. As the Service Advisor your role will include but not be limited to the following:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements

• Ability to establish and maintain good relationships with customers and co-workers.
• Ability to answer customers’ technical questions regarding vehicle problems, warranties, services, and repairs.
• Knowledge of automotive systems in general
• Ability to review service orders and inspect the vehicle for necessary repairs
• Knowledge of new models and product improvements, based on technical service bulletins, etc.
• Knowledge of warranty guidelines and ability to relate them to warranty service repair orders.
• Ability to communicate well with co-workers and co-workers throughout repair process.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid holidays & paid time off
• Vision insurance
• Earn vacation hours after 90 days
• Aggressive Employee Referral Program

Why Snell Motor Companies?

• Ongoing Training: Stay ahead of the curve with factory-specific training.
• Supportive Team: A friendly, collaborative atmosphere where your contributions are valued.
• A Culture That Values Your Expertise: We don’t just want to employ you—we want you to thrive. Our focus is on providing clear career development pathways and creating a workplace where you’ll be supported in reaching your professional goals.

What We Offer:

• Competitive salary and performance-based incentives
• Career growth opportunities within a family-owned company
• Modern, well-equipped work environment.
• A supportive team that values your expertise and commitment
• Comprehensive benefits package, including health insurance, paid time off, 401k and more

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