Auto Service Advisor — Fast-Paced, Customer-Focused

Walser Automotive Group; Burnsville (MN); On-site; USD 70,000 - 115,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Training

Career growth

Fertility & Adoption Assistance

Health benefits

Life insurance & 401(k)

Employee discounts

EAP

Referral program

Job summary

Walser Automotive Group is seeking a service customer specialist to greet guests, document vehicle details, and relay repair information. You’ll coordinate with technicians and service staff to ensure accurate estimates and smooth service flow.

Ideal candidates have automotive industry experience, strong communication skills, and a drive to deliver a positive guest experience. This full-time role offers growth, benefits, and a collaborative team environment at Walser locations.

Qualifications

• High school diploma or equivalent required.
• Experience in the automotive industry.
• Strong written and verbal communication skills.
• Ability to work with a sense of urgency.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Greet customers entering the service drive.
• Perform vehicle walk-arounds, record mileage and VIN, and write repair orders.
• Explain basic repairs, time estimates, and costs.
• Liaise between technicians and customers to set expectations.
• Collaborate with service admin and technicians to plan work hours.
• Prospect and sell dealership services; coordinate current work.
• Follow up with customers to build repeat business and satisfaction.
• Stage vehicles and shuttle customers as needed.

Skills

Customer service

Communication

Teamwork

Attention to detail

Urgency

Education

High School Diploma or GED

Tools

Tekion

Reynolds & Reynolds

Microsoft Office

Job description

Walser Automotive Group is seeking a service customer specialist to greet guests, document vehicle details, and relay repair information. You’ll coordinate with technicians and service staff to ensure accurate estimates and smooth service flow.

Ideal candidates have automotive industry experience, strong communication skills, and a drive to deliver a positive guest experience. This full-time role offers growth, benefits, and a collaborative team environment at Walser locations.