Automotive Service Advisor / Service Writer

Don Johnson Auto Group; Ladysmith (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Full benefits

Paid time off

Training

Job summary

Don Johnson's Ladysmith Motors is seeking an Automotive Service Advisor to join our service team in Ladysmith, WI. This role, also known as a Service Writer or Service Consultant, focuses on informing and guiding guests through their vehicle service experience.

You’ll be the connection between guests and technicians, writing repair orders, explaining needs, and delivering timely updates. A strong emphasis on customer service and organization helps keep the service lane moving smoothly.

Qualifications

• Previous automotive service experience is preferred, but we are open to strong customer service or sales backgrounds.
• Excellent communication and organizational skills are essential.
• Ability to explain vehicle needs and repair options to guests clearly.

Responsibilities

• Welcome guests and create a positive first impression.
• Listen to vehicle concerns and document them clearly.
• Review service history and recommend factory-scheduled maintenance.
• Write accurate repair orders for technicians.
• Prepare and communicate estimates, timelines, and repair recommendations.
• Explain technician findings in a clear, helpful, and professional way.
• Keep guests updated throughout the repair process.
• Coordinate with technicians, parts, and service leadership.
• Review completed repair orders for accuracy and proper authorization.
• Help ensure each guest receives a great experience with no regrets.

Skills

Customer service

Communication

Organization

Problem solving

Education

High school diploma or equivalent

Job description

AUTOMOTIVE SERVICE ADVISOR

Don Johnson's Ladysmith Motors | Ladysmith, WI

Full-Time | Salary + Bonus, Full Benefits, Paid Time Off & Training

Schedule: Monday - Friday

Build Relationships. Solve Problems. Keep Guests Moving. Don Johnson's Ladysmith Motors is looking for a high-performing Automotive Service Advisor to join our service team in Ladysmith.

AUTOMOTIVE SERVICE ADVISOR

Don Johnson's Ladysmith Motors | Ladysmith, WI

Full-Time | Salary + Bonus, Full Benefits, Paid Time Off & Training

Schedule: Monday - Friday

Build Relationships. Solve Problems. Keep Guests Moving. Don Johnson's Ladysmith Motors is looking for a high-performing Automotive Service Advisor to join our service team in Ladysmith.

Don Johnson's Ladysmith Motors is looking for a high-performing Automotive Service Advisor to join our service team in Ladysmith. This role is also commonly known as a Service Writer or Service Consultant. No matter the title, the purpose is simple: help guests feel informed, respected, and confident when they bring their vehicle to us for service.

You’ll be the trusted connection between our guests and our technicians. You’ll listen carefully, write clear repair orders, explain vehicle needs, communicate updates, and help deliver a service experience people remember for the right reasons.

If you are organized, positive, dependable, and driven by great customer service, this could be a great fit.

WHY THIS ROLE MATTERS

A great Service Advisor does more than schedule repairs.

You help people make good decisions. You support technicians by clearly communicating guest concerns. You keep the day moving. And you play a major role in whether guests come back, leave a great review, and recommend us to others.

At Don Johnson Motors, we believe in creating a great experience with no regrets for our guests and our team.

What You’ll Do

As an Automotive Service Advisor, you will:

• Welcome guests and create a positive first impression.
• Listen to vehicle concerns and document them clearly.
• Review service history and recommend factory-scheduled maintenance.
• Write accurate repair orders for technicians.
• Prepare and communicate estimates, timelines, and repair recommendations.
• Explain technician findings in a clear, helpful, and professional way.
• Keep guests updated throughout the repair process.
• Coordinate with technicians, parts, and service leadership.
• Review completed repair orders for accuracy and proper authorization.
• Help ensure each guest receives a great experience with no regrets.

What We're Looking For: You may be a great fit if you are:

• Friendly, professional, and customer-service focused.
• A strong communicator who enjoys helping people.
• Organized and able to manage multiple priorities.
• Comfortable in a fast-paced service lane environment.
• Positive under pressure.
• Accountable, dependable, and detail-oriented.
• Willing to learn and grow.
• Team-minded and committed to doing things the right way.
• Confident recommending needed maintenance and repair services.

Requirements

Previous automotive service experience is preferred, but we are also open to the right person with strong experience in customer service, sales, hospitality, or leadership.

Preferred Background Includes

• Automotive Service Advisor
• Service Writer
• Service Consultant
• Dealership service department
• Customer service
• Sales
• Hospitality
• Scheduling or dispatching
• Repair order writing
• Vehicle maintenance knowledge

A high school diploma or equivalent is required. Must have a valid driver's license with an acceptable driving record under company insurance requirements. Automotive knowledge, dealership experience, or manufacturer training is a plus.