Automotive Service Advisor - Full Benefits, Training Growth

Don Johnson's; Wisconsin; On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Bonus

Full Benefits

Paid Time Off

Training

Job summary

Don Johnson's Ladysmith Motors in Ladysmith, WI is seeking an Automotive Service Advisor to join our service team. You’ll be the trusted link between guests and technicians, document concerns, and prepare repair orders with clear estimates.

The ideal candidate is friendly, organized, and customer-service oriented, comfortable in a fast-paced service lane, and able to explain maintenance recommendations so guests feel informed and confident.

Qualifications

• Previous automotive service experience preferred, but open to strong experience in customer service, sales, hospitality, or leadership.

Responsibilities

• Welcome guests and create a positive first impression.
• Listen to vehicle concerns and document them clearly.
• Review service history and recommend factory-scheduled maintenance.
• Write accurate repair orders for technicians.
• Prepare and communicate estimates, timelines, and repair recommendations.
• Explain technician findings in a clear, helpful, and professional way.
• Keep guests updated throughout the repair process.
• Coordinate with technicians, parts, and service leadership.
• Review completed repair orders for accuracy and proper authorization.
• Help ensure each guest receives a great experience with no regrets.

Skills

Customer service

Communication

Organization

Teamwork

Attention to detail

Sales

Scheduling

Education

High school diploma

Job description

Don Johnson's Ladysmith Motors in Ladysmith, WI is seeking an Automotive Service Advisor to join our service team. You’ll be the trusted link between guests and technicians, document concerns, and prepare repair orders with clear estimates.

The ideal candidate is friendly, organized, and customer-service oriented, comfortable in a fast-paced service lane, and able to explain maintenance recommendations so guests feel informed and confident.