Automotive Service Advisor / Service Manager

Cars Unlimited Auto Repair; Largo (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Life insurance

Health insurance

Retirement plan

Tuition reimbursement

Job summary

Cars Unlimited Auto Repair is seeking a Service Writer to join a busy, family-owned auto service center in Largo. The role requires at least three years of shop experience and emphasizes customer communication, documenting vehicle issues, and delivering clear repair orders and estimates.

You will interact with technicians, manage parts coordination, and handle payments in a fast-paced environment. This full-time position offers growth opportunities and performance-based bonuses.

Qualifications

• Minimum 3 years in a shop required.
• Preferably from an independent shop.
• Experience as a service writer or advisor.
• Ability to greet customers and document issues clearly.
• Experience generating repair orders and estimates.

Responsibilities

• Greet customers and provide excellent service.
• Listen to customer concerns and document vehicle issues.
• Generate repair orders with explanations of services.
• Communicate with technicians for timely repairs.
• Provide estimates and obtain customer approval.
• Coordinate with parts to ensure availability of parts.

Skills

Automotive service knowledge

Anatomy of automobiles

Computer typing

Communication skills

Customer service

Detail-oriented

Fast-paced work

Computer systems for repair orders

Cash handling

Dress and hygiene

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Job description

We're a busy and fast growing automotive service center with lots of opportunity for growth. Family owned and operated 8 bay facility.

Seeking a Service Writer with experience. Unfortunately we do not have time to train anyone from scratch at this time. We need an advisor with bare minimum of 3 years experience in a shop. Preferably an independent shop.

Duties

• Greet customers and provide excellent customer service
• Listen to customer concerns and accurately document vehicle issues
• Generate repair orders and provide detailed explanations of recommended services
• Communicate with technicians to ensure timely completion of repairs
• Provide estimates for automotive services and obtain customer approval
• Coordinate with parts department to ensure necessary parts are ordered and available for repairs
• Maintain accurate records of customer interactions and transactions
• Process payments and handle cash transactions

Skills required for this job

• Automotive service knowledge, including understanding of vehicle maintenance and repair processes
• Need to have a basic understanding of the anatomy of automobiles and how they work
• Must be able to operate a computer and type efficiently
• Strong and effective communication skills, both verbal and written
• Excellent customer service skills, with the ability to build rapport with customers
• Detail-oriented with strong organizational skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficient in computer systems and software used for generating repair orders and invoices
• Cash handling experience is preferred

If you have a passion for the automotive industry and enjoy providing exceptional customer service, we want to hear from you! Join our team as a Service Writer and be part of a dynamic and growing company.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or requirements associated with the role.

Job Type: Full-time

Pay: $70,000 - $100,000 per year , varies based on skill level experience and efficiency

Expected hours: 45-50 hours per week

Benefits

• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Health insurance
• 401k matching

Shift

• Day shift

Work Days

• Monday to Friday
• No weekends

Experience

• Service writing: 3 years (Required)
• Management skills not required but certainly a plus
• Experience in sales is a plus

Work Location: In person

Duties

• Greet customers and provide excellent customer service
• Listen to customer concerns and accurately document vehicle issues
• Generate repair orders and provide detailed explanations of recommended services
• Communicate with technicians to ensure timely completion of repairs
• Provide estimates for automotive services and obtain customer approval
• Coordinate with parts department to ensure necessary parts are ordered and available for repairs
• Maintain accurate records of customer interactions and transactions
• Process payments and handle cash transactions

Skills required for this job

• You must know how to dress nicely and keep good hygiene
• Must be able to operate a computer and type efficiently
• Automotive service knowledge, including understanding of vehicle maintenance and repair processes
• Strong communication skills, both verbal and written
• Excellent customer service skills, with the ability to build rapport with customers
• Detail-oriented with strong organizational skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficient in computer systems and

Job Type: Full-time

Pay: $24.00 - $40.00 per hour , varies based on skill level experience and efficiency

Expected hours: 45-50 hours per week

Benefits

• Employee discount
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement

Shift

• Day shift

Work Days

• Monday to Friday
• No weekends

Experience

• Service writing: 3 years (Required)

Work Location: In person