Automotive Service Advisor - Path to Service Manager

The Hertrich Family of Automobile Dealerships; Seaford (DE); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary with performanceopE

Medical, Dental, Vision & Life保险

Short- and Long-Term Disability

Paid vacation, holidays, and personal/

Job summary

The Hertrich Family of Automobile Dealerships is seeking an Experienced Automotive Service Advisor / Assistant Service Manager to join our team in a fast-paced, customer-focused environment. You will manage check-ins, greet customers, schedule service, and coordinate repairs with technicians to ensure timely, quality work.

We offer opportunities for career growth within a respected, family-owned dealer group along with comprehensive benefits and a collaborative team atmosphere.

Qualifications

• 2-3 years' experience as an Automotive Service Advisor / Service Writer OR 1+ year as an Assistant Service Manager
• Proven customer service and sales/up-selling skills
• Strong communication, organization, and follow-through
• Comfortable with computers and dealership service systems
• High School Diploma or GED required
• Valid driver's license with a clean or near-clean driving record
• Flexible availability, including evenings and Saturdays

Responsibilities

• Deliver a professional, high-quality service experience from check-in to completion
• Greet service customers and manage inbound service calls
• Schedule appointments and communicate service timelines
• Present repair and maintenance estimates clearly and confidently
• Coordinate repair orders with Technicians and monitor workflow
• Recommend additional services when appropriate
• Support daily service operations and administrative processes (training provided to prepare you for Service Management)
• Help maintain parts inventory and enforce service policies
• Perform additional responsibilities as needed

Skills

Customer service

Sales/up-selling

Communication

Organization

Dealership service systems

Education

High School Diploma or GED

Job description

The Hertrich Family of Automobile Dealerships is seeking an Experienced Automotive Service Advisor / Assistant Service Manager to join our team in a fast-paced, customer-focused environment. You will manage check-ins, greet customers, schedule service, and coordinate repairs with technicians to ensure timely, quality work.

We offer opportunities for career growth within a respected, family-owned dealer group along with comprehensive benefits and a collaborative team atmosphere.