Automotive Service Advisor: Lucrative Pay, Growth & Benefits

Plaza Tire Service; Paducah (KY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Closed Sundays

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with  #

Job summary

Plaza Tire Service is looking for a Sales & Service Advisor in Paducah, KY. You will be the primary contact for customers, help them understand vehicle needs, and ensure a smooth service experience from start to finish.

This role emphasizes customer interaction, sales, problem-solving, and teamwork, with the potential for advancement and competitive benefits. Compensation includes hourly pay with commission potential.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Prior experience as a Service Advisor is preferred, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Possess valid driver’s license.
• Ability to work a minimum of five days, including Saturday.

Responsibilities

• Greet customers professionally in person and on the phone using standardized customer service techniques.
• Listen to and document customers' concerns; inspect vehicle and reference service history to identify needs.
• Recommend services and document all recommendations in the customer file.
• Promote services, parts, and accessories by understanding product and service requirements.
• Provide accurate quotes including cost and time, and update customers on progress.
• Follow procedures when cashing out and explain warranties and inspections.
• Conduct post-repair follow-up calls to ensure customer satisfaction.
• Track returns and warranty parts for individual customers.
• Other duties as assigned.

Skills

Customer service

Communication

Sales

Teamwork

Problem solving

Education

High School diploma or equivalent

Job description

Plaza Tire Service is looking for a Sales & Service Advisor in Paducah, KY. You will be the primary contact for customers, help them understand vehicle needs, and ensure a smooth service experience from start to finish.

This role emphasizes customer interaction, sales, problem-solving, and teamwork, with the potential for advancement and competitive benefits. Compensation includes hourly pay with commission potential.