Automotive Service Advisor

Plaza Tire Service; Paducah (KY); In loco; USD 23.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Closed Sundays

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with  #

Descrizione del lavoro

Plaza Tire Service is looking for a Sales & Service Advisor in Paducah, KY. You will be the primary contact for customers, help them understand vehicle needs, and ensure a smooth service experience from start to finish.

This role emphasizes customer interaction, sales, problem-solving, and teamwork, with the potential for advancement and competitive benefits. Compensation includes hourly pay with commission potential.

Competenze

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Prior experience as a Service Advisor is preferred, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Possess valid driver’s license.
• Ability to work a minimum of five days, including Saturday.

Mansioni

• Greet customers professionally in person and on the phone using standardized customer service techniques.
• Listen to and document customers' concerns; inspect vehicle and reference service history to identify needs.
• Recommend services and document all recommendations in the customer file.
• Promote services, parts, and accessories by understanding product and service requirements.
• Provide accurate quotes including cost and time, and update customers on progress.
• Follow procedures when cashing out and explain warranties and inspections.
• Conduct post-repair follow-up calls to ensure customer satisfaction.
• Track returns and warranty parts for individual customers.
• Other duties as assigned.

Conoscenze

Customer service

Communication

Sales

Teamwork

Problem solving

Formazione

High School diploma or equivalent

Descrizione del lavoro

Overview

Plaza Tire Service

Turn Great Customer Service Into a High-Impact Career

If you enjoy helping people, building trust with customers, and working in a fast-paced environment, the Sales & Service Advisor role at Plaza Tire Service offers an opportunity to grow your career while making a real impact every day.

Plaza Tire Service is proud to be part of Sun Auto Tire & Service , a nationwide leader in automotive services. From coast to coast, we’re committed to integrity, excellence, and developing our people

As a Sales & Service Advisor, you will be the primary point of contact for customers - helping them understand their vehicle needs, recommending solutions, and ensuring a smooth and professional service experience from start to finish.

This role is ideal for individuals who enjoy customer interaction, sales, problem-solving, and working as part of a team.

Incredible pay, endless potential:

$17.00/Hr. to $19.00/Hr. Commission

Benefits:

• Closed Sundays
• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Must be at least 18 years of age
• Prior experience as a Service Advisor is highly preferred, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license
• Ability to work a minimum of five days, including Saturday

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.