Automotive Service Advisor

Group 1 Automotive; Shreveport (LA); Híbrido; USD 56.000 - 134.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation plan

Medical, dental, and vision insurance

Paid time off and holidays

Employee vehicle purchase program

Ongoing training and careerdevelopment

Opportunities for advancement

Supportive team environment

Descripción de la vacante

Mercedes-Benz of Shreveport, part of Group 1 Automotive, seeks an Experienced Service Advisor to join the high-performing service team. You will be the primary liaison between customers and the service department, documenting needs, scheduling repairs, and communicating costs and timelines.

The role emphasizes delivering a world-class ownership experience to uphold the luxury brand standard. Ideal candidates have a proven track record in customer service, sales of maintenance and repair, and

Formación

• 2+ years of automotive Service Advisor experience in a dealership environment.
• Strong customer service and relationship-building skills.
• Proven ability to sell maintenance and repair recommendations.
• Excellent verbal and written communication skills; multitasking in a fast-paced environment.
• Proficiency with dealership management systems and service software.
• Valid driver's license with an acceptable driving record.
• Professional appearance and demeanor consistent with a luxury automotive brand.

Responsabilidades

• Greet service customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle service needs.
• Schedule appointments and manage service workflow efficiently.
• Prepare repair orders and ensure accurate service write-ups.
• Communicate repair recommendations, maintenance needs, and associated costs to customers.
• Maintain regular communication with customers regarding vehicle status and completion timelines.
• Coordinate with technicians and service management to ensure efficient repairs.
• Review completed repairs with customers and explain services performed.
• Upsell recommended maintenance and repair services based on manufacturer guidelines and vehicle condition.
• Deliver an exceptional customer experience that promotes loyalty and repeat business.
• Resolve customer concerns professionally and in a timely manner.
• Maintain CSI goals and departmental performance standards.

Conocimientos

Customer service

Sales of maintenance

Communication

Multitasking

DMS proficiency

Herramientas

DMS software

Service software

Descripción del empleo

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Mercedes-Benz of Shreveport is seeking an Experienced Service Advisor to join our high-performing service team. The ideal candidate is customer-focused, organized, and passionate about delivering a world-class ownership experience. As the primary point of contact between our customers and service department, you will play a critical role in building trust, communicating repair recommendations, and ensuring complete customer satisfaction.

This position is ideal for a proven automotive Service Advisor with a track record of delivering exceptional customer service, increasing customer retention, and achieving strong sales performance in a dealership environment.

Responsibilities

• Greet service customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle service needs.
• Schedule appointments and manage service workflow efficiently.
• Prepare repair orders and ensure accurate service write-ups.
• Communicate repair recommendations, maintenance needs, and associated costs to customers.
• Maintain regular communication with customers regarding vehicle status and completion timelines.
• Coordinate with technicians and service management to ensure efficient repairs.
• Review completed repairs with customers and explain services performed.
• Upsell recommended maintenance and repair services based on manufacturer guidelines and vehicle condition.
• Deliver an exceptional customer experience that promotes loyalty and repeat business.
• Resolve customer concerns professionally and in a timely manner.
• Maintain CSI (Customer Satisfaction Index) goals and departmental performance standards.
• Follow all dealership policies, procedures, and manufacturer requirements.

Qualifications

• 2+ years of automotive Service Advisor experience in a dealership environment.
• Strong customer service and relationship-building skills.
• Proven ability to sell maintenance and repair recommendations.
• Excellent verbal and written communication skills.Ability to multitask in a fast-paced environment.
• Proficiency with dealership management systems and service software.
• Valid driver's license with an acceptable driving record.
• Professional appearance and demeanor consistent with a luxury automotive brand.

Compensation & Benefits

Compensation: This is a performance-based position. Monthly earnings typically range from $5,000 to $12,000+, based on individual performance, customer pay sales, productivity, experience, and department results. Top-performing Service Advisors may earn above the stated range. Compensation is not guaranteed and is directly tied to performance.

Benefits

• Competitive compensation plan
• Medical, dental, and vision insurance
• Paid time off and holidays
• Employee vehicle purchase program
• Ongoing training and career development
• Opportunities for advancement
• Supportive team environment

Join Our Team

At Mercedes-Benz of Shreveport, we are committed to delivering an exceptional customer experience and creating opportunities for our employees to succeed.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.