Automotive Service Advisor: High Earning Potential & Benefits

Asbury; Danvers (MA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards

Job summary

Asbury in Danvers, MA is seeking a customer-focused Service Advisor to greet guests, gather vehicle information and present maintenance options. You will build rapport, upsell services and provide accurate repair estimates in line with manufacturer guidelines.

Responsibilities include scheduling service appointments, following up with customers to drive satisfaction and repeat business while upholding Asbury’s CSI goals. Previous Service Advisor experience is highly preferred.

Qualifications

• Greet customers promptly and obtain vehicle information.
• Advise customers on care and value of maintenance per manufacturers' specs.
• Generate and provide a complete and accurate repair estimate.
• Maintain CSI targets and follow warranty guidelines.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls and schedule service appointments.
• Follow prescribed procedures for post-follow-up resulting in return visits and increased sales.

Skills

Customer service

Phone skills

Computer skills

Valid driver's license

Job description

Asbury in Danvers, MA is seeking a customer-focused Service Advisor to greet guests, gather vehicle information and present maintenance options. You will build rapport, upsell services and provide accurate repair estimates in line with manufacturer guidelines.

Responsibilities include scheduling service appointments, following up with customers to drive satisfaction and repeat business while upholding Asbury’s CSI goals. Previous Service Advisor experience is highly preferred.