Automotive Service Advisor - High-Earning, Customer Impact

Sun Auto Tire & Service; San Marcos (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Closed Sundays

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with 4?

Discounted Services on Personal and IM

Opportunity for Advancement!!!

Job summary

Sun Auto Tire & Service is seeking a Sales & Service Advisor who will be the primary contact for customers—helping them understand vehicle needs, recommending solutions, and ensuring a smooth, professional service experience from start to finish.

This role features uncapped commission with pay ranging from $45k to $75k, plus benefits such as health/dental/vision insurance, paid vacation and holidays, tuition reimbursement, a 401(k) plan, and opportunities for advancement.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Prior Service Advisor experience preferred.
• Valid driver’s license.
• Able to work a minimum of five days, including Saturday.

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Skills

Customer service

Sales

Problem solving

Teamwork

Education

High School Diploma

Tools

POS system

Job description

Sun Auto Tire & Service is seeking a Sales & Service Advisor who will be the primary contact for customers—helping them understand vehicle needs, recommending solutions, and ensuring a smooth, professional service experience from start to finish.

This role features uncapped commission with pay ranging from $45k to $75k, plus benefits such as health/dental/vision insurance, paid vacation and holidays, tuition reimbursement, a 401(k) plan, and opportunities for advancement.