Automotive Service Advisor – High-Earning Concierge

Pritz Auto Body, Inc.

New London (CT)

On-site

USD 60,000 - 85,000

Full time

6 days ago

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Benefits offered by this job

Commission pay

Full-time with Saturdays

PTO and holidays

Air-conditioned shops

401(K) matching

Health insurance

Advancement opportunities

Employee discounts

Job summary

Ciocca Mercedes-Benz of New London is seeking an energetic automotive service advisor to join our growing team. You will oversee service orders and the drive lane, ensuring customers receive prompt, courteous, and effective service.

We offer commission-based pay ($60,000–$85,000 annually), full-time hours with some Saturdays, PTO and holidays, air-conditioned shops, 401(k) with company matching, comprehensive health plans, advancement opportunities within the Ciocca Automotive Family, and

Qualifications

Consistent record of service and sales success.
Strong record of positive customer satisfaction results.
Valid driver's license and clean driving record.

Responsibilities

Oversee service orders and flow of drive lane. Ensure that customers receive prompt, courteous, and effective service.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Assist in diagnosing vehicle problems, order parts and tools as necessary.