Automotive Service Advisor - Hazleton Hyundai

Brookville, PA; Hazle Township (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan with company 2

Paid time off and holidays

Employee discounts

Growth potential

Job summary

Hazleton Hyundai is seeking a Powersports Service Advisor to manage the service experience from intake to completion. You will greet customers, document concerns, schedule repairs, and communicate estimates and timelines.

The role emphasizes customer service, teamwork with technicians, and up-selling maintenance when appropriate. This is a full-time position in Hazle Township, PA, with benefits including health, dental, vision, retirement plan with company match, paid time off, holidays, and

Qualifications

• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional, friendly, and confident personality.
• Strong problem-solving skills and ability to handle customer concerns.
• Powersports, automotive, marine, RV, or dealership experience is a plus.
• Experience with dealership management systems preferred.

Responsibilities

• Serve as the main point of contact for service customers.
• Greet customers and accurately document service concerns.
• Schedule service appointments and managing repair orders.
• Communicate estimates, recommended repairs, and timelines.
• Coordinate with technicians and parts department to ensure efficient workflow.
• Provide status updates and ensure timely completion of repairs.
• Review and close repair orders, including processing payments.
• Promote maintenance services and upselling additional repairs when appropriate.
• Resolve customer concerns in a professional and timely manner.
• Other duties as assigned by management.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Problem solving

Professional demeanor

Powersports interest

Team collaboration

Tools

Dealer management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Automotive Service Advisor - Hazleton Hyundai

Full Time Hazle Township, PA, US

8 days ago Requisition ID: 1045

Be the Connection Between Customers and Their Next Adventure!

Turn Customer Needs into Exceptional Service Experiences

We are looking for an enthusiastic, customer-focused professional to help manage the service experience from start to finish. Do you have a passion for powersports and a talent for helping people? Are you organized, personable, and skilled at creating great customer experiences? Come join our team as a Powersports Service Advisor and become the trusted connection between our customers and our service department.

Key Responsibilities

• Serve as the main point of contact for service customers
• Greet customers and accurately document service concerns
• Schedule service appointments and managing repair orders
• Communicate estimates, recommended repairs, and timelines
• Coordinate with technicians and parts department to ensure efficient workflow
• Provide status updates and ensure timely completion of repairs
• Review and close repair orders, including processing payments
• Promote maintenance services and upselling additional repairs when appropriate
• Resolve customer concerns in a professional and timely manner
• Other duties as assigned by management.
• Competitive salary based on experience and qualifications
• Full time position with growth potential
• Health, dental, and vision insurance
• Voluntary benefits
• Retirement savings plan with company match
• Paid time off and holidays
• Employee Discounts
• A supportive, team-based environment and strong leadership

Skills & Qualifications

• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional, friendly, and confident personality.
• Strong problem-solving skills and ability to handle customer concerns.
• Basic understanding of mechanical systems preferred.
• Powersports, automotive, marine, RV, or dealership experience is a plus.
• Experience with dealership management systems preferred.
• Ability to work effectively with customers, technicians, and dealership staff.
• Passion for motorcycles, ATVs, UTVs, side-by-sides, or outdoor recreation preferred.

Ready to Help Customers Get Back on the Ride?

If you enjoy working with people, solving problems, and being part of an exciting industry, we want to hear from you. Join our team and help deliver the exceptional service experience our customers deserve!

We are an Equal Opportunity Employer and value diversity in our workplace. We are committed to creating an inclusive environment for all employees and applicants and make employment decisions without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other protected status under applicable law.