Powersports Service Advisor — Elevate Customer Experience

Brookville, PA; Hazleton (Luzerne County); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan with company 2

Paid time off and holidays

Employee discounts

Growth potential

Job summary

Hazleton Hyundai is seeking a Powersports Service Advisor to manage the service experience from intake to completion. You will greet customers, document concerns, schedule repairs, and communicate estimates and timelines.

The role emphasizes customer service, teamwork with technicians, and up-selling maintenance when appropriate. This is a full-time position in Hazle Township, PA, with benefits including health, dental, vision, retirement plan with company match, paid time off, holidays, and

Qualifications

• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional, friendly, and confident personality.
• Strong problem-solving skills and ability to handle customer concerns.
• Powersports, automotive, marine, RV, or dealership experience is a plus.
• Experience with dealership management systems preferred.

Responsibilities

• Serve as the main point of contact for service customers.
• Greet customers and accurately document service concerns.
• Schedule service appointments and managing repair orders.
• Communicate estimates, recommended repairs, and timelines.
• Coordinate with technicians and parts department to ensure efficient workflow.
• Provide status updates and ensure timely completion of repairs.
• Review and close repair orders, including processing payments.
• Promote maintenance services and upselling additional repairs when appropriate.
• Resolve customer concerns in a professional and timely manner.
• Other duties as assigned by management.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Problem solving

Professional demeanor

Powersports interest

Team collaboration

Tools

Dealer management systems

Job description

Hazleton Hyundai is seeking a Powersports Service Advisor to manage the service experience from intake to completion. You will greet customers, document concerns, schedule repairs, and communicate estimates and timelines.

The role emphasizes customer service, teamwork with technicians, and up-selling maintenance when appropriate. This is a full-time position in Hazle Township, PA, with benefits including health, dental, vision, retirement plan with company match, paid time off, holidays, and