Service Advisor - Brookville Chevrolet

Timbrook Automotive Inc; Brookville (PA); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Retirement savings plan

Paid time off

Holidays

Employee discounts

Descripción de la vacante

Timbrook Automotive Inc in Brookville, PA is seeking a powersports service advisor to guide customers from first contact to service completion. You will greet customers, document concerns, schedule repairs, and relay estimates and timelines.

The ideal candidate combines superb customer service with an interest in powersports, attentiveness, organization, and the ability to coordinate with technicians and parts staff to keep repairs on track. Full-time with benefits and growth opportunities.

Formación

• Customer service and communication skills required.
• Strong organization and attention to detail.
• Ability to multitask in a fast-paced environment.
• Friendly, professional demeanor and problem-solving skills.
• Basic mechanical knowledge helpful; powersports/auto experience a plus.

Responsabilidades

• Serve as main contact for service customers.
• Greet customers and document service concerns accurately.
• Schedule service appointments and manage repair orders.
• Communicate estimates, repairs, and timelines.
• Coordinate with technicians and parts to keep work flowing.
• Provide status updates and ensure timely repairs.
• Close repair orders and process payments.
• Promote maintenance services and upsell when appropriate.
• Resolve customer concerns professionally.
• Other duties as assigned; position is full-time with benefits.

Conocimientos

Excellent customer service

Strong organizational skills

Multitasking

Professional demeanor

Problem solving

Mechanical basics

Powersports/auto experience

Dealership systems experience

Herramientas

Dealership management systems

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Brookville, PA, US

Be the Connection Between Customers and Their Next Adventure!

Turn Customer Needs into Exceptional Service Experiences

We are looking for an enthusiastic, customer-focused professional to help manage the service experience from start to finish. Do you have a passion for powersports and a talent for helping people? Are you organized, personable, and skilled at creating great customer experiences? Come join our team as a Powersports Service Advisor and become the trusted connection between our customers and our service department.

Key Responsibilities

• Serve as the main point of contact for service customers
• Greet customers and accurately document service concerns
• Schedule service appointments and managing repair orders
• Communicate estimates, recommended repairs, and timelines
• Coordinate with technicians and parts department to ensure efficient workflow
• Provide status updates and ensure timely completion of repairs
• Review and close repair orders, including processing payments
• Promote maintenance services and upselling additional repairs when appropriate
• Resolve customer concerns in a professional and timely manner
• Other duties as assigned by management.
• Competitive salary based on experience and qualifications
• Full time position with growth potential
• Health, dental, and vision insurance
• Voluntary benefits
• Retirement savings plan with company match
• Paid time off and holidays
• Employee Discounts
• A supportive, team-based environment and strong leadership

Skills & Qualifications

• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional, friendly, and confident personality.
• Strong problem-solving skills and ability to handle customer concerns.
• Basic understanding of mechanical systems preferred.
• Powersports, automotive, marine, RV, or dealership experience is a plus.
• Experience with dealership management systems preferred.
• Ability to work effectively with customers, technicians, and dealership staff.
• Passion for motorcycles, ATVs, UTVs, side‑by‑side, or outdoor recreation preferred.

Ready to Help Customers Get Back on the Ride?

If you enjoy working with people, solving problems, and being part of an exciting industry, we want to hear from you. Join our team and help deliver the exceptional service experience our customers deserve!

We are an Equal Opportunity Employer and value diversity in our workplace. We are committed to creating an inclusive environment for all employees and applicants and make employment decisions without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other protected status under applicable law.