Automotive Service Advisor: Guest Experience Leader

Ferman Automotive Group; Tampa (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Ferman Automotive Group in Tampa is seeking a Service Advisor to be the primary contact between guests and the service department. You will greet guests, document concerns, explain repairs, and prepare repair orders, ensuring clear communication throughout the process.

You will provide accurate labor, parts, and timeline estimates, coordinate with technicians and parts staff, upsell maintenance when appropriate, and follow up to ensure guest satisfaction.

Qualifications

• Strong guest service, communication, and interpersonal skills.
• Ability to explain technical automotive information clearly.
• Strong organizational and multitasking abilities.
• Sales aptitude with ability to recommend additional services when appropriate.
• Proficiency with dealership management software (DMS).
• Ability to work in a fast-paced, customer-driven environment.

Responsibilities

• Greet guests and document vehicle concerns accurately and professionally.
• Write repair orders and clearly communicate service recommendations to guests.
• Provide accurate estimates for labor, parts, and repair timelines.
• Maintain ongoing communication with guests regarding vehicle status and updates.
• Coordinate with technicians to ensure proper diagnosis and efficient workflow.
• Review repair orders for accuracy, completeness, and compliance.
• Upsell recommended maintenance and services based on vehicle needs.
• Ensure guest concerns are addressed promptly and professionally.
• Schedule service appointments and manage daily shop workload.
• Coordinate with parts department to ensure timely availability of required parts.
• Follow up with guests after service completion to ensure satisfaction.
• Handle warranty claims and documentation as needed.
• Maintain accurate records in the dealership management system (DMS).
• Work with service management to meet department performance goals.
• Ensure compliance with dealership policies and manufacturer guidelines.

Skills

Guest service

Communication

Organization

Sales aptitude

DMS proficiency

Problem solving

Education

High school diploma or GED

Associate degree or technical training preferred

Tools

DMS software

Job description

Ferman Automotive Group in Tampa is seeking a Service Advisor to be the primary contact between guests and the service department. You will greet guests, document concerns, explain repairs, and prepare repair orders, ensuring clear communication throughout the process.

You will provide accurate labor, parts, and timeline estimates, coordinate with technicians and parts staff, upsell maintenance when appropriate, and follow up to ensure guest satisfaction.