Automotive Service Advisor: Guest-Centric & Upsell Expert

Ferman Motor Car Company INC; Tampa (FL); On-site; USD 38,000 - 60,000; Full time

Job summary

Ferman Motor Car Company INC in Tampa seeks a Service Advisor to be the primary contact between guests and the service department, greeting guests, documenting concerns, and explaining service recommendations.

You will write repair orders, provide labor and parts estimates, and coordinate with technicians to ensure accurate diagnostics and efficient workflow while delivering an exceptional guest experience.

Qualifications

• Strong guest service, communication, and interpersonal skills.
• Ability to explain technical automotive information clearly.
• Strong organizational and multitasking abilities.
• Sales aptitude with ability to recommend additional services when appropriate.
• Proficiency with computer systems and dealership management software (DMS).
• Ability to work in a fast-paced, guest-driven environment.
• Strong problem-solving and conflict resolution skills.
• Professional demeanor and appearance.

Responsibilities

• Greet guests and document vehicle concerns accurately and professionally.
• Write repair orders and clearly communicate service recommendations to guests.
• Provide accurate estimates for labor, parts, and repair timelines.
• Maintain ongoing communication with customers regarding vehicle status and updates.
• Coordinate with technicians to ensure proper diagnosis and efficient workflow.
• Review repair orders for accuracy, completeness, and compliance.
• Upsell recommended maintenance and services based on vehicle needs.
• Ensure guest concerns are addressed promptly and professionally.
• Schedule service appointments and manage daily shop workload.
• Coordinate with parts department to ensure timely availability of required parts.
• Follow up with guests after service completion to ensure satisfaction.
• Handle warranty claims and documentation as needed.
• Maintain accurate records in the dealership management system (DMS).
• Work with service management to meet department performance goals.
• Ensure compliance with dealership policies and manufacturer guidelines.

Skills

Guest service

Communication

Organizational skills

Sales aptitude

DMS proficiency

Multitasking

Problem-solving

Education

High school diploma or GED

Associate degree or automotive tech training

Job description

Ferman Motor Car Company INC in Tampa seeks a Service Advisor to be the primary contact between guests and the service department, greeting guests, documenting concerns, and explaining service recommendations.

You will write repair orders, provide labor and parts estimates, and coordinate with technicians to ensure accurate diagnostics and efficient workflow while delivering an exceptional guest experience.