Automotive Service Experience Lead

Ferman Automotive Group; Tampa (FL); On-site; USD 42,000 - 70,000; Full time

Job summary

Ferman Automotive Group is seeking a Service Advisor to serve as the primary contact between guests and the service department. You will greet guests, understand vehicle concerns, recommend services, prepare repair orders, and maintain clear communication throughout the repair process.

The role emphasizes delivering an exceptional guest experience while helping the service department meet revenue and retention goals.

Qualifications

• Customer-focused with strong communication and interpersonal skills.
• Ability to explain automotive information clearly to guests.
• Organized with multitasking capability in a fast-paced environment.
• Sales aptitude to recommend maintenance when appropriate.
• Proficient with dealership management systems.

Responsibilities

• Greet guests and document vehicle concerns accurately and professionally.
• Write repair orders and communicate service recommendations.
• Provide labor, parts, and repair timeline estimates.
• Maintain ongoing customer communication about status and updates.
• Coordinate with technicians to ensure efficient workflow.
• Upsell recommended maintenance and services based on vehicle needs.
• Schedule service appointments and manage daily workload.
• Follow up with guests after service completion to ensure satisfaction.
• Handle warranty claims and documentation as needed.
• Maintain records in the DMS and meet department goals.

Skills

Guest service

Excellent communication

Interpersonal skills

Organizational skills

Multitasking

Problem solving

Conflict resolution

Professional demeanor

Sales aptitude

Education

High school diploma or GED

Associate degree or automotive tech training (preferred)

Tools

DMS software

Job description

Ferman Automotive Group is seeking a Service Advisor to serve as the primary contact between guests and the service department. You will greet guests, understand vehicle concerns, recommend services, prepare repair orders, and maintain clear communication throughout the repair process.

The role emphasizes delivering an exceptional guest experience while helping the service department meet revenue and retention goals.