Automotive Service Advisor - Growth, Training & Team Impact

Dilawri Group of Companies; Richmond (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Dilawri Group of Companies is seeking a Service Advisor for Mercedes-Benz Richmond. The ideal candidate will welcome customers, gather information, and coordinate vehicle repair and maintenance work while communicating clearly with customers and technicians.

The role emphasizes exceptional customer service, organization, and efficient scheduling within a dynamic automotive service environment. The position requires at least 2 years of automotive service advisory experience, strong communication

Qualifications

• Minimum 2+ years of experience as a Service Advisor in the automotive industry.
• Clear written and oral communication with a focus on excellent customer service.
• Must interpret customers’ descriptions of vehicle problems and translate them into clear instructions for technicians.
• Excellent organizational skills and ability to effectively prioritize tasks.
• Experience with CDK and/or Dealer-FX is considered an asset.
• Legally entitled to work in Canada.

Responsibilities

• Welcoming customers and gathering information to identify vehicle repair and maintenance work.
• Completing RO's for the Sales Department.
• Answering inbound calls regarding service inquiries and scheduling appointments.
• Completing vehicle inspections.
• Reviewing appointment files, recommendations, and scheduled maintenance.

Skills

Customer service

Communication

Organization

Prioritization

Interpreting customer descriptions

Computer literacy

Tools

CDK

Dealer-FX

Job description

Dilawri Group of Companies is seeking a Service Advisor for Mercedes-Benz Richmond. The ideal candidate will welcome customers, gather information, and coordinate vehicle repair and maintenance work while communicating clearly with customers and technicians.

The role emphasizes exceptional customer service, organization, and efficient scheduling within a dynamic automotive service environment. The position requires at least 2 years of automotive service advisory experience, strong communication