Automotive Service Advisor: Growth, Training & Rewards

Group 1 Automotive, Inc.; Peabody (MA); On-site; USD 75,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Career development opportunities

Job summary

AUDI OF PEABODY is seeking an Automotive Service Advisor to join our service team. You will greet customers, assess repair needs, provide accurate estimates, and coordinate with technicians and management to ensure customer satisfaction. Competitive benefits and ongoing training support are offered.

The role emphasizes clear communication, timely estimates, and aim to achieve sales objectives while maintaining professional service standards within a team environment.

Qualifications

• At least 1 year dealership experience.
• Must be able to write clear and precise repair instructions.
• Provide estimates for labor and parts.
• Establish/determine customers method of payment.
• Coordinate with manufacturer and/or extended warranty companies for approval in advance of repairs.
• Meet or exceed sales quotas set by management.

Responsibilities

• Promptly meet and greet service customers in a friendly and courteous manner.
• Listen to customers’ reasons for bringing in their vehicle to the service department.
• Offer logical diagnostic services or repairs to satisfy customers concerns.
• Provide accurate estimates for all the services or repairs recommended.
• Handle minor customer complaints and/or misunderstandings with courtesy, tact and in a manner that does not further aggravate problems.
• Answer incoming telephone calls promptly and satisfy the caller’s inquiry.
• Present a service menu of recommended maintenance services to every service customer.
• Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide.
• Give every customer an accurate estimate at the same time the repair order is initially written.
• Meet or exceed sales objectives set by management.

Job description

AUDI OF PEABODY is seeking an Automotive Service Advisor to join our service team. You will greet customers, assess repair needs, provide accurate estimates, and coordinate with technicians and management to ensure customer satisfaction. Competitive benefits and ongoing training support are offered.

The role emphasizes clear communication, timely estimates, and aim to achieve sales objectives while maintaining professional service standards within a team environment.