Automotive Service Advisor – Growth & Tech-Savvy Liaison

River Oaks Chrysler Jeep Dodge Ram; Lansing (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Incentive pay

Medical/Dental/Vision Insurance

401K

Paid time off

College degree program

Employee discounts

Training programs

Job summary

The Ed Napleton Automotive Group is seeking a skilled Service Advisor at River Oaks Chrysler Dodge Jeep RAM in Lansing, IL. You will serve as a liaison between customers and technicians, presenting repair recommendations and providing transparent cost estimates.

In this role, you will handle repair orders, communicate status updates, and ensure customer satisfaction through attentive service. Benefits include medical/dental/vision coverage, a 401K, and ongoing training.

Qualifications

• Exceptional customer service skills.
• Tech-savvy and able to learn new software.
• Previous automotive service advisor experience is a plus.
• Willingness to undergo background check and drug screen.
• 18+ years of age.

Responsibilities

• Assist customers with vehicle maintenance needs.
• Write repair orders with transparent cost estimates.
• Communicate updates to customers throughout the repair process.
• Coordinate with technicians and parts to ensure timely completion.
• Maintain a positive attitude with customers and team.
• Utilize fixed operations technology.
• Perform other duties as assigned.

Skills

Exceptional Customer Service

Tech Savvy

Service advisor experience

Job description

The Ed Napleton Automotive Group is seeking a skilled Service Advisor at River Oaks Chrysler Dodge Jeep RAM in Lansing, IL. You will serve as a liaison between customers and technicians, presenting repair recommendations and providing transparent cost estimates.

In this role, you will handle repair orders, communicate status updates, and ensure customer satisfaction through attentive service. Benefits include medical/dental/vision coverage, a 401K, and ongoing training.