Senior Auto Service Leader: Client-Focused & Tech-Savvy

Napleton Nissan; Lansing (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

No cost, No Debt College Degree from  

Paid Training

Discounts on products, services, and a

Fantastic Growth Opportunities

Job summary

The Ed Napleton Automotive Group is seeking a Senior Service Advisor/Assistant Service Manager for the River Oaks Chrysler Dodge Jeep RAM location. This position partners with the Service Director to drive team results and acts as a liaison between customers and technicians to present repair recommendations.

Responsibilities include writing transparent repair orders, maintaining open communication, and coordinating with technicians to ensure timely work completion.

Qualifications

• Exceptional customer service skills.
• Able to learn and utilize dealership technology.
• Previous automotive service advisor/manager experience.
• Chrysler Dodge Jeep RAM experience is a plus.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication—keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Skills

Customer service

Tech savvy

Automotive service experience

Job description

The Ed Napleton Automotive Group is seeking a Senior Service Advisor/Assistant Service Manager for the River Oaks Chrysler Dodge Jeep RAM location. This position partners with the Service Director to drive team results and acts as a liaison between customers and technicians to present repair recommendations.

Responsibilities include writing transparent repair orders, maintaining open communication, and coordinating with technicians to ensure timely work completion.