Senior Service Advisor | Lead Customer & Tech Liaison

Ed Napleton Auto Group; Lansing (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Potential pay range of $70,000-$100,00

Family Owned and Operated – 90+ years

Medical, Dental, Vision Insurance, 401

Paid Vacation and Sick Time

No cost, No Debt College Degree from a

Paid Training

Discounts on products, services, and

Fantastic Growth Opportunities

Job summary

Ed Napleton Automotive Group is seeking a Senior Service Advisor/Assistant Service Manager at River Oaks Chrysler Dodge Jeep RAM. In this role you will partner with the Service Director to drive results, communicate repairs clearly to customers, and coordinate with technicians to keep vehicles moving.

Ideal candidates have prior automotive service advisor/manager experience, strong customer-service skills, and a bias for using technology to improve efficiency.

Qualifications

• Exceptional customer service skills required.
• Tech savvy and able to learn new technology.
• Previous automotive Service Advisor/Service Manager experience.
• Chrysler Dodge Jeep RAM experience is a plus.

Responsibilities

• Work with customers to address all vehicle maintenance needs.
• Write repair orders with cost and time estimates disclosed.
• Provide timely communication and keep customers updated.
• Communicate with technicians and parts for timely completion.
• Maintain a positive attitude with customers and co-workers.
• Utilize advanced Fixed Operations technology.

Skills

Customer service

Technical aptitude

Experience as service advisor/manager

Chrysler Dodge Jeep RAM experience

Job description

Ed Napleton Automotive Group is seeking a Senior Service Advisor/Assistant Service Manager at River Oaks Chrysler Dodge Jeep RAM. In this role you will partner with the Service Director to drive results, communicate repairs clearly to customers, and coordinate with technicians to keep vehicles moving.

Ideal candidates have prior automotive service advisor/manager experience, strong customer-service skills, and a bias for using technology to improve efficiency.