Automotive Service Advisor — Growth, Tech-Savvy & Customer Focus

Napleton River Oaks Hyundai; Calumet City (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Sick Time

Paid Training

Discounts on vehicles

Growth Opportunities

Family Owned

Job summary

Napleton River Oaks Hyundai is seeking a Service Advisor to act as the liaison between customers and technicians, presenting repair recommendations and keeping clients informed throughout the process. This role focuses on delivering exceptional service in our service lane and guiding customers to keep their vehicles in top condition.

Responsibilities include writing repair orders with transparent cost/time estimates, communicating with technicians, and utilizing Fixed Operations technology.

Qualifications

• Exceptional Customer Service Skills.
• Tech Savvy—able to learn and utilize technology.
• Previous Automotive Service Advisor Experience is a plus but not required.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Skills

Exceptional Customer Service Skills

Tech Savvy

Job description

Napleton River Oaks Hyundai is seeking a Service Advisor to act as the liaison between customers and technicians, presenting repair recommendations and keeping clients informed throughout the process. This role focuses on delivering exceptional service in our service lane and guiding customers to keep their vehicles in top condition.

Responsibilities include writing repair orders with transparent cost/time estimates, communicating with technicians, and utilizing Fixed Operations technology.