Customer-Focused Auto Service Advisor

Napleton Automotive Group; Calumet City (IL); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and车辆

Fantastic Growth Opportunities

Job summary

Napleton Automotive Group is seeking a Service Advisor for Napleton River Oaks Hyundai in Illinois. The role serves as a liaison between customers and technicians, presenting repair recommendations and maintaining clear communication throughout service visits.

We offer a strong benefits package and opportunities for growth within a large, established automotive group. The position emphasizes excellent customer service, tech-savviness, and reliability in daily operations.

Qualifications

• Excellent customer service required.
• Tech-savvy; able to learn and utilize technology.
• Previous automotive service advisor experience is a plus but not required.
• Willingness to undergo a background check per local laws.
• 18+ years of age to comply with driving policy.

Responsibilities

• Work with customers to ensure vehicle maintenance needs are met.
• Write repair orders with full transparency of cost and time estimates.
• Provide exceptional and timely communication with customers throughout the process.
• Communicate with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.

Skills

Exceptional Customer Service Skills

Tech Savvy

Automotive Service Advisor Experience

Job description

Napleton Automotive Group is seeking a Service Advisor for Napleton River Oaks Hyundai in Illinois. The role serves as a liaison between customers and technicians, presenting repair recommendations and maintaining clear communication throughout service visits.

We offer a strong benefits package and opportunities for growth within a large, established automotive group. The position emphasizes excellent customer service, tech-savviness, and reliability in daily operations.