Automotive Service Advisor - Customer-Focused & Tech-Savvy

St. Louis Hyundai; Hazelwood (MO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Industry-leading pay

Comprehensive benefits

401k

Paid vacation

Discounts on service and vehicles

Extensive training

Family owned

Job summary

Napleton Hyundai of Hazelwood in Hazelwood, MO is seeking a Service Advisor to act as the liaison between customers and technicians, presenting repair recommendations and clear cost estimates. You will contribute to the service lane by delivering excellent service and keeping customers informed throughout the repair process.

Join Ed Napleton Automotive Group, a large, multi-brand dealer group offering industry-leading pay plans, comprehensive benefits, and extensive training to support your

Qualifications

• Exceptional Customer Service Skills.
• Tech Savvy— able to learn and utilize technology.
• Previous Automotive Service Advisor Experience is a plus but not required.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs.
• Write repair orders for customers with full transparency of cost and time estimates.
• Provide exceptional and timely communication—keeping customers updated throughout the process.
• Communicate frequently with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.

Skills

Customer service

Tech savvy

Experience a plus

18+ years

Job description

Napleton Hyundai of Hazelwood in Hazelwood, MO is seeking a Service Advisor to act as the liaison between customers and technicians, presenting repair recommendations and clear cost estimates. You will contribute to the service lane by delivering excellent service and keeping customers informed throughout the repair process.

Join Ed Napleton Automotive Group, a large, multi-brand dealer group offering industry-leading pay plans, comprehensive benefits, and extensive training to support your