Automotive Service Advisor — Growth Path & Benefits

Group 1 Automotive, Inc.; Sugar Land (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Salary Based Pay Plan

Health, Dental & Vision Insurance

401(k) with Company Match

Employee Stock Purchase Plan

Job summary

Group 1 Automotive in Sugar Land, Texas, is seeking a motivated Automotive Service Advisor to provide exceptional customer service in a fast-paced dealership environment. Responsibilities include managing service appointments, creating detailed repair orders, and maintaining strong relationships with customers. Ideal candidates should have prior service experience, a positive attitude, and strong communication skills. They will enjoy a great work environment and benefits including health insurance and a structured career path.

Qualifications

• Prior Service Advisor experience preferred.
• Must have a valid driver’s license.
• Positive and friendly attitude.

Responsibilities

• Schedule and manage service appointments effectively.
• Greet customers and document service needs accurately.
• Create detailed repair orders with cost estimates.
• Recommend maintenance based on vehicle condition.
• Communicate with technicians to prioritize work.
• Provide updates to customers on repair status.
• Deliver vehicles ensuring customer satisfaction.
• Maintain knowledge of products and warranties.
• Build long-term relationships to drive retention.

Skills

Customer service

Interpersonal communication

Basic computer skills

Education

High school diploma or equivalent

Job description

Group 1 Automotive in Sugar Land, Texas, is seeking a motivated Automotive Service Advisor to provide exceptional customer service in a fast-paced dealership environment. Responsibilities include managing service appointments, creating detailed repair orders, and maintaining strong relationships with customers. Ideal candidates should have prior service experience, a positive attitude, and strong communication skills. They will enjoy a great work environment and benefits including health insurance and a structured career path.