Automotive Service Advisor — Growth & Mentorship

Greenway Automotive; Albertville (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Pay Plan

Mentorship Program

Growth Opportunities

Training & Education

Employee Discounts

Paid Vacation

Insurance Benefits

401(k) Plan

Team Environment

Job summary

Team One Nissan of Albertville is seeking an experienced Service Advisor to join our dealership team in Albertville, AL. You will greet customers, interpret service needs, coordinate with technicians, and manage repair orders to ensure satisfaction.

Ideal candidates have dealership experience, a current driver's license, and a track record of excellent customer service. Reynolds/CDK experience is a plus, with opportunities for growth within the organization.

Qualifications

• One year of dealership Service Advisor experience, preferred.
• Must have a proven record of achieving exceptional customer satisfaction.
• Must have a valid driver's license and be in good standing.
• Must exhibit personal and professional integrity.
• Have a desire for a long term career with a growing organization.
• Reynolds and Reynolds experience; preferred.
• CDK experience; preferred.

Responsibilities

• Greets and consults with customers to interpret their needs and arrange for appropriate service.
• Serves as the primary point of contact for all automotive service and repair matters.
• Consult with mechanics about necessary repairs and possible alternatives to expensive work.
• Sells additional needed services.
• Sets and manages the expectations for service delivery for both the customers and mechanics.
• Continuously updates customers on repair needs and completion times.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Performs other duties as assigned.

Job description

Team One Nissan of Albertville is seeking an experienced Service Advisor to join our dealership team in Albertville, AL. You will greet customers, interpret service needs, coordinate with technicians, and manage repair orders to ensure satisfaction.

Ideal candidates have dealership experience, a current driver's license, and a track record of excellent customer service. Reynolds/CDK experience is a plus, with opportunities for growth within the organization.