Automotive Service Advisor — Growth & CSI Excellence

BOWSER PONTIAC INC; Beaver Falls (Beaver County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental and vision insurance

Company-paid life insurance

PTO

401(k) with company match

Growth opportunities

Professional work environment

Job summary

Bowser Hyundai of Chippewa is seeking an experienced Service Advisor to join our team. The Service Advisor coordinates service and repair from check-in to delivery, ensuring an exceptional customer experience and CSI.

The ideal candidate will have automotive dealership or repair facility experience, strong sales and communication skills, and the ability to clearly explain recommended services and repairs to customers. This role requires effective communication with technicians and management.

Qualifications

• High school diploma or equivalent.
• Previous experience as a Service Advisor in an automotive dealership or independent repair facility preferred.
• Strong customer service and sales skills.

Responsibilities

• Greet customers promptly and professionally and obtain accurate customer and vehicle information.
• Listen to customers' concerns and clearly document the general nature of needed repairs or services.
• Perform vehicle walk-arounds and test drives, as appropriate, to identify additional service or maintenance needs.
• Communicate recommended repairs and maintenance clearly and professionally to customers.
• Prepare accurate estimates and communicate anticipated repair completion times.
• Obtain customer authorization for repairs and verify the intended method of payment.
• Maintain regular communication with technicians throughout the repair process.
• Monitor the progress of repairs and keep customers informed of any changes or additional recommendations.
• Properly administer applicable manufacturer warranties and other warranty procedures.
• Notify customers promptly when their vehicle is ready.
• Review completed work and charges with the customer upon delivery of the vehicle.
• Promote customer retention by providing an exceptional service experience and maintaining high CSI.
• Follow all Bowser Automotive safety policies and procedures.
• Perform other duties as assigned.

Skills

Customer service

Sales skills

Communication

Education

High school diploma

Job description

Bowser Hyundai of Chippewa is seeking an experienced Service Advisor to join our team. The Service Advisor coordinates service and repair from check-in to delivery, ensuring an exceptional customer experience and CSI.

The ideal candidate will have automotive dealership or repair facility experience, strong sales and communication skills, and the ability to clearly explain recommended services and repairs to customers. This role requires effective communication with technicians and management.