Automotive Service Advisor — Growth, Benefits & Team

Coughlin Automotive Group; Heath (OH); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company match

Paid Vacation

Paid Holidays

Career Growth and internal promotions

Ongoing Professional Development

Employee Discounts

Family-Friendly and Inclusive Culture

Job summary

Coughlin Hyundai of Heath in Heath, OH, is seeking an experienced full-time Service Writer/Advisor to join our busy service department. You will work with technicians to identify maintenance needs, prepare estimates, and discuss recommendations with customers.

We offer a supportive team, ongoing training, and a path for advancement in a growing dealership group. We value customer satisfaction, professional appearance, and a collaborative work environment, with competitive benefits and

Qualifications

• Previous experience in automotive or customer service industries
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Working knowledge of the mechanical operations of vehicles
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record

Responsibilities

• Works with customer and technician to identify required maintenance and advises customers on necessary and recommended services
• Offers additional services and repairs to customers
• Estimates cost of mechanical, electrical, or other repairs
• Enters itemized estimate on service order and explains estimate to customer
• Schedules appointments with customer
• Meets dealership's standards for repair and order production
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Follows Safeguards rules and regulations and complies with Company policies and procedures
• Other duties as assigned

Skills

Customer service

Organized

Team oriented

Positive customer satisfaction

Mechanical knowledge

Clean driving record

Job description

Coughlin Hyundai of Heath in Heath, OH, is seeking an experienced full-time Service Writer/Advisor to join our busy service department. You will work with technicians to identify maintenance needs, prepare estimates, and discuss recommendations with customers.

We offer a supportive team, ongoing training, and a path for advancement in a growing dealership group. We value customer satisfaction, professional appearance, and a collaborative work environment, with competitive benefits and