Automotive Service Advisor — Career Growth & Training

Coughlincars; Heath (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Savings Plan with company match

Paid Vacation

Paid Company Holidays

Company Activities and outings

Ongoing Professional Development

Employee Discounts

Family-Friendly and Inclusive Culture

Career Growth and Internal Promotions

Job summary

Coughlin Ford of Heath is seeking an experienced full-time Service Writer/Advisor to join our Heath, Ohio location. You will work with customers and technicians to identify needed maintenance, explain estimates, and schedule appointments while delivering exceptional service.

We emphasize growth, training, and internal promotion. The ideal candidate has automotive or customer service experience, a strong customer-satisfaction track record, and a professional, team-oriented approach.

Qualifications

• Experience in automotive or customer service industries.
• Strong record of positive customer satisfaction results.
• Knowledge of mechanical operations of vehicles.
• Professional appearance and communication skills.
• Ability to work with minimal supervision.

Responsibilities

• Works with customer and technician to identify required maintenance and advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership's standards for repair and order production.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.

Skills

Automotive industry experience

Customer service excellence

Organized and friendly

Mechanical knowledge of vehicles

Professional appearance

Team oriented

Self-motivated

Clean driving record

Job description

Coughlin Ford of Heath is seeking an experienced full-time Service Writer/Advisor to join our Heath, Ohio location. You will work with customers and technicians to identify needed maintenance, explain estimates, and schedule appointments while delivering exceptional service.

We emphasize growth, training, and internal promotion. The ideal candidate has automotive or customer service experience, a strong customer-satisfaction track record, and a professional, team-oriented approach.