Automotive Service Writer

Coughlincars; Heath (OH); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Vacation

Paid Holidays

Company Activities

Professional Development

Employee Discounts

Family Culture

Job summary

Coughlin Hyundai of Heath is seeking an experienced Service Writer/Advisor to join our Heath, OH location. You will collaborate with customers and technicians to identify needed maintenance and communicate service recommendations clearly.

We offer growth opportunities, comprehensive training, and a supportive team. Benefits include medical, dental, and vision insurance, a 401(k) plan with company match, paid vacation and holidays, and ongoing professional development.

Qualifications

• Experience in automotive or customer service required.
• Strong track record of customer satisfaction and service quality.
• Organized and friendly personality.
• Working knowledge of mechanical operations of vehicles.
• Professional personal appearance.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record.

Responsibilities

• Identify required maintenance with customers and technicians and advise on services.
• Offer additional services and repairs to customers.
• Estimate costs of mechanical, electrical, or other repairs.
• Enter itemized estimates and explain them to customers.
• Schedule appointments with customers.
• Meet dealership standards for repair and order production.
• Maintain CSI at or above company standards.
• Keep the work area organized, clean and safe.
• Participate in required training.
• Follow safeguarding rules and company policies and procedures.
• Other duties as assigned.

Skills

Automotive Experience

Customer Service

Organized

Friendly Demeanor

Vehicle Systems Knowledge

Team Player

Job description

At Coughlin Hyundai of Heath, we're currently looking for an experienced full-time Service Writer/Advisor for our location.

Coughlin Automotive is one of Central Ohio's fastest-growing dealership groups, with 17 locations across Newark, Pataskala, Heath, Circleville, Chillicothe, Lancaster, Dublin, Lewis Center, and Marysville. We carry 13 brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Hyundai, Jeep, Kia, Nissan, Ram, and Toyota. Our service, body, and parts departments are built to keep customers coming back.

We're growing, and we're doing it with people who care about their work and their customers. Our goal is to make every customer a customer for life, and that starts with a team that feels valued. Happy employees make happy customers, so we reward hard work, invest in training, and create real opportunities to move up, whether you're starting your career or bringing years of experience.

Responsibilities:

• Works with customer and technician to identify required maintenance and advises customers on necessary and recommended services
• Offers additional services and repairs to customers
• Estimates cost of mechanical, electrical, or other repairs
• Enters itemized estimate on service order and explains estimate to customer
• Schedules appointments with customer
• Meets dealership's standards for repair and order production
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Follows Safeguards rules and regulations and complies with Company policies and procedures
• Other duties as assigned

Qualifications:

• previous experience in automotive or customer service industries
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Working knowledge of the mechanical operations of vehicles
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record

Coughlin Offers:

• Medical, Dental, and Vision Insurance
• 401(k) Savings Plan with company match
• Paid Vacation
• Paid Company Holidays
• Company Activities and outings
• Ongoing Professional Development
• Employee Discounts
• Family-Friendly and Inclusive Culture
• Career Growth and Internal Promotions

Who thrives here: Sales professionals, technicians, service advisors, body shop pros, parts specialists, and office staff who take pride in their work and want to be part of a team where they matter.