Automotive Service Advisor

Coughlin Automotive; Heath (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Savings Plan with company match

Paid Vacation

Paid Company Holidays

Company Activities and outings

Ongoing Professional Development

Employee Discounts

Family-Friendly and Inclusive Culture

Career Growth and Internal Promotions

Job summary

Coughlin Ford of Heath is seeking an experienced full-time Service Writer/Advisor to join our Heath, Ohio location. You will work with customers and technicians to identify needed maintenance, explain estimates, and schedule appointments while delivering exceptional service.

We emphasize growth, training, and internal promotion. The ideal candidate has automotive or customer service experience, a strong customer-satisfaction track record, and a professional, team-oriented approach.

Qualifications

• Experience in automotive or customer service industries.
• Strong record of positive customer satisfaction results.
• Knowledge of mechanical operations of vehicles.
• Professional appearance and communication skills.
• Ability to work with minimal supervision.

Responsibilities

• Works with customer and technician to identify required maintenance and advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership's standards for repair and order production.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.

Skills

Automotive industry experience

Customer service excellence

Organized and friendly

Mechanical knowledge of vehicles

Professional appearance

Team oriented

Self-motivated

Clean driving record

Job description

At Coughlin Ford of Heath, we're currently looking for an experienced full-time Service Writer/Advisor for our location.

Coughlin Automotive is one of Central Ohio's fastest-growing dealership groups, with 17 locations across Newark, Pataskala, Heath, Circleville, Chillicothe, Lancaster, Dublin, Lewis Center, and Marysville. We carry 13 brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Hyundai, Jeep, Kia, Nissan, Ram, and Toyota. Our service, body, and parts departments are built to keep customers coming back.

We're growing, and we're doing it with people who care about their work and their customers. Our goal is to make every customer a customer for life, and that starts with a team that feels valued. Happy employees make happy customers, so we reward hard work, invest in training, and create real opportunities to move up, whether you're starting your career or bringing years of experience.

Responsibilities:

• Works with customer and technician to identify required maintenance and advises customers on necessary and recommended services
• Offers additional services and repairs to customers
• Estimates cost of mechanical, electrical, or other repairs
• Enters itemized estimate on service order and explains estimate to customer
• Schedules appointments with customer
• Meets dealership's standards for repair and order production
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Follows Safeguards rules and regulations and complies with Company policies and procedures
• Other duties as assigned

Qualifications:

• previous experience in automotive or customer service industries
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Working knowledge of the mechanical operations of vehicles
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record

Coughlin Offers:

• Medical, Dental, and Vision Insurance
• 401(k) Savings Plan with company match
• Paid Vacation
• Paid Company Holidays
• Company Activities and outings
• Ongoing Professional Development
• Employee Discounts
• Family-Friendly and Inclusive Culture
• Career Growth and Internal Promotions

Who thrives here: Sales professionals, technicians, service advisors, body shop pros, parts specialists, and office staff who take pride in their work and want to be part of a team where they matter.

Ready to build a career with a growing Ohio family of dealerships?