Automotive Service Advisor - Growth, Training & Benefits

Coughlincars; Marysville (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with company match

Paid Vacation

Paid Holidays

Company Activities and outings

Ongoing Professional Development

Employee Discounts

Family-Friendly Culture

Career Growth and Promotions

Job summary

Coughlin Automotive in Marysville Chrysler is seeking an experienced Service Writer/Advisor to join our busy service department. You will work with customers and technicians to identify required maintenance, present service recommendations, and schedule appointments.

We value caring about customers and employees, offer comprehensive benefits, training, and opportunities for advancement within a growing dealership group across Central Ohio.

Qualifications

• previous experience in automotive or customer service industries
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Working knowledge of the mechanical operations of vehicles
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record

Responsibilities

• Works with customer and technician to identify required maintenance and advises customers on necessary and recommended services
• Offers additional services and repairs to customers
• Estimates cost of mechanical, electrical, or other repairs
• Enters itemized estimate on service order and explains estimate to customer
• Schedules appointments with customer
• Meets dealership's standards for repair and order production
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Follows Safeguards rules and regulations and complies with Company policies and procedures
• Other duties as assigned

Skills

Customer service

Automotive knowledge

Organized

Team oriented

Communication

Job description

Coughlin Automotive in Marysville Chrysler is seeking an experienced Service Writer/Advisor to join our busy service department. You will work with customers and technicians to identify required maintenance, present service recommendations, and schedule appointments.

We value caring about customers and employees, offer comprehensive benefits, training, and opportunities for advancement within a growing dealership group across Central Ohio.