Automotive Service Advisor - Growth & Benefits

STOCKER CHEVROLET.INC.; State College (Centre County); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive compensation package with绩

Medical, dental, and vision insurance.

Paid vacation and holidays.

401(k) with company match.

Ongoing training and career developm…

Employee discounts on vehicles, parts,

Positive, team-oriented work enviro…

Opportunity for advancement with one …

Zusammenfassung

Stocker Subaru in State College, PA is seeking an experienced Service Advisor to join our fast-paced service team. You will be the primary contact for customers, explain maintenance and repair needs, and build trust through clear communication and a commitment to exceptional service.

We value strong customer service, teamwork, and the ability to manage multiple repair orders while meeting performance goals. Two years of automotive experience is required, with dealership exposure preferred.

Qualifikationen

• Minimum of 2 years of automotive experience required.
• Previous Service Advisor or dealership experience is preferred but not required.
• Strong customer service, communication, and relationship-building skills.
• General knowledge of automotive maintenance and repair.
• Ability to manage multiple customers and repair orders in a fast-paced environment.
• Strong organizational, follow-up, and problem-solving abilities.
• Comfortable learning dealership management systems and manufacturer warranty processes.
• Valid driver's license with an acceptable driving record.

Aufgaben

• Greet customers and accurately document vehicle concerns.
• Prepare repair orders and clearly communicate recommended maintenance and repairs.
• Coordinate repairs and service needs between customers and technicians.
• Provide customers with timely updates throughout the repair process.
• Review completed repairs, invoices, and recommendations with customers.
• Ensure a high level of customer satisfaction throughout the service experience.
• Meet established performance goals for customer satisfaction, sales, and retention.
• Maintain accurate documentation and follow dealership service processes.

Kenntnisse

Automotive experience

Customer service

Communication

Relationship building

Multi-tasking

Tools

Dealership management systems

Warranty processing

Jobbeschreibung

Stocker Subaru in State College, PA is seeking an experienced Service Advisor to join our fast-paced service team. You will be the primary contact for customers, explain maintenance and repair needs, and build trust through clear communication and a commitment to exceptional service.

We value strong customer service, teamwork, and the ability to manage multiple repair orders while meeting performance goals. Two years of automotive experience is required, with dealership exposure preferred.