Automotive Service Advisor | Growth & Benefits

Germain Lexus of Naples; Naples (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid vacation

Competitive wages

Development opportunities

Company outings

Employee discounts

Job summary

Germain Lexus of Naples is seeking an Automotive Service Advisor in Naples, FL. You will own the customer experience in the service lane and serve as the first point of contact for vehicle status, repairs, and diagnostics.

You will write repair orders, communicate with technicians, and guide clients through the service process, ensuring accurate loaner coordination, warranty handling and clear, friendly service.

Qualifications

• At least 2 years of experience.
• Strong record of positive customer satisfaction results.
• Organized and friendly personality.
• Fantastic communication skills with your customers.
• Professional personal appearance.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record.

Responsibilities

• Answer service calls, set and confirm appointments.
• Write repair orders.
• Act as a liaison between the technician and customer.
• Assist your client through the service process.
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure.

Skills

2+ years exp

Customer satisfaction

Organized

Excellent communication

Professional appearance

Team oriented

Self-motivated

Independent worker

Clean driving record

Job description

Germain Lexus of Naples is seeking an Automotive Service Advisor in Naples, FL. You will own the customer experience in the service lane and serve as the first point of contact for vehicle status, repairs, and diagnostics.

You will write repair orders, communicate with technicians, and guide clients through the service process, ensuring accurate loaner coordination, warranty handling and clear, friendly service.