Automotive Service Advisor - Flexible Schedule & Training

Cole Valley Cadillac; Morgandale (OH); In loco; USD 36.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Excellent pay plan with bonuses

Medical & Life Insurance

401K

Paid Vacation + Holiday

Paid Training

Flexible Schedule

Descrizione del lavoro

Cole Valley Cadillac in Morgandale, OH is seeking a highly motivated Automotive Service Writer Advisor. This entry-level role offers growth opportunities within a GM dealership with a long-standing history.

The position emphasizes building customer rapport, accurate estimates, and timely repair orders to support service operations. The role requires strong communication, problem-solving, and attention to detail, with pre-employment drug testing.

Competenze

• Entry level position.
• Mandatory pre-employment drug testing.

Mansioni

• Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
• Ascertains automotive problems and services by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculate customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into the service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Conoscenze

Equipment Maintenance

Lifting

Problem Solving

Reporting Results

Quality Focus

Product Knowledge

Customer Service

Strumenti

GM Dealertrack DMS

Descrizione del lavoro

Cole Valley Cadillac in Morgandale, OH is seeking a highly motivated Automotive Service Writer Advisor. This entry-level role offers growth opportunities within a GM dealership with a long-standing history.

The position emphasizes building customer rapport, accurate estimates, and timely repair orders to support service operations. The role requires strong communication, problem-solving, and attention to detail, with pre-employment drug testing.