Automotive Service Advisor

Group 1 Automotive; Pensacola Beach (FL); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Training opportunities and advancement

Job summary

Group 1 Ford of Pensacola is seeking a customer-focused Automotive Service Advisor to help guests with vehicle service needs and deliver an exceptional dealership experience. If you enjoy building relationships, delivering outstanding service, and thriving in a fast-paced environment, we'd love to hear from you!

The role offers comprehensive benefits, market-leading pay based on experience plus bonuses, paid training, and advancement opportunities.

Qualifications

• Previous automotive experience as a technician or mechanic.
• High school diploma or equivalent.
• Valid Florida driver's license with a clean driving record.
• Excellent customer service skills.
• Professional appearance and strong work ethic.
• Must pass background check, MVR, and drug screening.

Responsibilities

• Schedule and confirm appointments to ensure smooth customer experience.
• Create transparent repair orders with accurate cost and time estimates.
• Communicate with technicians and parts team to guarantee timely service completion.
• Provide regular updates to customers on the status of their vehicle.
• Maintain strong product knowledge to assist with service needs and warranty information.

Skills

Customer service

Communication

Appearance & work ethic

Education

High school diploma or equivalent

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Join the team at Group 1 Ford of Pensacola! We're looking for a customer-focused Automotive Service Advisor to help customers with their vehicle service needs while delivering an exceptional dealership experience. If you enjoy building relationships, providing outstanding service, and working in a fast-paced environment, we'd love to hear from you!

Responsibilities

• Schedule and confirm appointments to ensure smooth customer experience
• Create transparent repair orders with accurate cost and time estimates
• Communicate with technicians and parts team to guarantee timely service completion
• Provide regular updates to customers on the status of their vehicle
• Maintain strong product knowledge to assist with service needs and warranty information

Qualifications

• Previous experience as an automotive technician/mechanic
• High school diploma or equivalent
• Valid driver license in the state that you will work and a good driving record
• Excellent customer service skills
• Professional appearance and work ethic
• Must pass background check, MVR, and drug screening

We offer:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Market-leading pay based on experience plus bonuses
• Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.