Automotive Service Advisor: Fast-Paced, Customer-Centric

Empire Nissan; Ontario (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

401K

Wellness program

Community involvement

Company paid vacation and holidays

Job summary

Empire Nissan in California seeks a Service Advisor to serve as the primary link between customers and technicians, communicate repairs, and set expectations for service delivery. You will diagnose customer needs, recommend services, and strive for first-time right repairs with speed and quality.

The ideal candidate has a high school diploma or GED, automotive training or experience, dealer or large-facility experience, and a clean driving record. ASE certification is a plus.

Qualifications

• 1-2 years auto dealership experience.
• Nissan experience a PLUS.
• Ability to provide CSI scores from previous employers.
• Broad automotive mechanical/electrical knowledge.
• TEKION experience a PLUS!!
• Pleasant/friendly demeanor and an outgoing personality.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
• Unrestricted California driver's license and clean driving record.
• Able to drive both automatic and standard-transmission vehicles.
• Basic computer and internet skills.
• Product knowledge a PLUS!
• Willingness to learn.
• A desire to work in a commission, performance-based environment.
• Ability to multi-task and follow tasks as assigned.
• Professional appearance and work ethic.
• Self-Starter and Self-Motivator.
• Ability to work well in a process driven environment.
• Bilingual a PLUS!

Responsibilities

• Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
• Assist customers with any service needs they have for their vehicle.
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, trainings, and educational classes as required.
• Helps educate/train new staff members.
• Problem solving, reporting research results, attention to detail.
• Continually learn about product updates, features, accessories to better assist customer needs.
• Establish personal goals that are consistent with the dealership's standards of productivity and devise a strategy to meet those goals.
• Follow all company policies and procedures.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
• Product knowledge & safety.
• Patience and high energy personality, computer literate management.
• Performs other duties as assigned

Skills

Customer service

Communication

Problem-solving

Team player

Self-motivator

Multitasking

Professional appearance

Attention to detail

Patience

Bilingual

Education

High school diploma or GED

Post-secondary automotive training

Tools

TEKION experience

Job description

Empire Nissan in California seeks a Service Advisor to serve as the primary link between customers and technicians, communicate repairs, and set expectations for service delivery. You will diagnose customer needs, recommend services, and strive for first-time right repairs with speed and quality.

The ideal candidate has a high school diploma or GED, automotive training or experience, dealer or large-facility experience, and a clean driving record. ASE certification is a plus.