Automotive Service Advisor — Expert Customer Care

Tim Dahle Auto Group, Red Rock Auto Group; South Jordan (UT); On-site; USD 42,000 - 65,000; Full time

Job summary

Tim Dahle Auto Group is seeking an automotive service advisor to bridge customers with our technicians, ensuring a transparent and smooth service experience. You will explain procedures, assist diagnoses, and prepare repair orders while maintaining accurate service records.

The role requires clear communication, knowledge of vehicle systems, and proficiency with service management software. A valid driver’s license and customer-focused mindset are essential.

Qualifications

• Experience as an automotive service advisor or similar role.
• Solid understanding of vehicle systems and maintenance.
• Proficient in service software and basic computing.

Responsibilities

• Greet customers and listen to vehicle concerns.
• Explain maintenance and repair procedures clearly.
• Assist in diagnosing issues via questions, inspections, or road tests.
• Prepare detailed repair orders based on needs and findings.
• Estimate costs for additional repairs and obtain customer approval.
• Advise on services, schedules, and vehicle care options.
• Coordinate with technicians to ensure timely completion.
• Maintain records of interactions, service history, and work performed.

Skills

Service advisor exp

Vehicle systems knowledge

Communication skills

Diagnose vehicle issues

Organization and detail

Driver’s license

Tools

Service management software

Job description

Tim Dahle Auto Group is seeking an automotive service advisor to bridge customers with our technicians, ensuring a transparent and smooth service experience. You will explain procedures, assist diagnoses, and prepare repair orders while maintaining accurate service records.

The role requires clear communication, knowledge of vehicle systems, and proficiency with service management software. A valid driver’s license and customer-focused mindset are essential.