Automotive Service Advisor: Estimates & Customer Care

Bergey; Plymouth Junction (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Vacation and PTO time

Paid Holidays

401k with profit sharing

Medical, Dental and Vision insurance

Employee Assistant Program

FSA and HSA Plans

Life Insurance

Opportunities for Advancement

Employee Referral Program

Employee Discount

Job summary

Bergey's VW Mazda Kia - Wilkes Barre in Wilkes-Barre, PA, is hiring a Service Advisor. The role involves greeting customers, listening to problems, and coordinating repairs with the service team.

Responsibilities include preparing repair orders, estimating costs, informing customers of additional work, and advising on maintenance to protect vehicle value. A strong focus on customer care and accurate documentation is required.

Qualifications

• Greet customers and determine service needs.
• Prepare repair orders and estimate costs.
• Explain work performed and charges to customers.

Responsibilities

• Advise customers on necessary service and preventive maintenance.
• Identify mechanical problems through questioning and inspection.
• Prepare a repair order with time, cost and labor estimates.
• Communicate progress and changes to customers and obtain approval.

Skills

Customer service

Communication

Problem solving

Tools

Repair orders

Job description

Bergey's VW Mazda Kia - Wilkes Barre in Wilkes-Barre, PA, is hiring a Service Advisor. The role involves greeting customers, listening to problems, and coordinating repairs with the service team.

Responsibilities include preparing repair orders, estimating costs, informing customers of additional work, and advising on maintenance to protect vehicle value. A strong focus on customer care and accurate documentation is required.