Automotive Service Advisor — Elevate Customer Experience & Growth

Asbury; DeLand (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid training

Stock awards

Medical, vision, dental insurance

401k plan with company match

Job summary

Asbury's Coggin Honda DeLand is seeking a Service Advisor who is energetic, customer-focused and eager to redefine the car-buying experience. The Service Advisor is the face of the dealership for service customers and will help present and sell needed products and services while following manufacturer maintenance schedules.

You will greet customers, build rapport, advise on vehicle care, provide estimates and schedule repairs, answer calls, manage appointments, and uphold CSI goals.

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must be at least 18 years old and have a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test).
• Excellent customer service, phone and computer skills.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair; establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI.
• Strictly follow the manufacturer’s warranty guidelines and procedures.
• Conduct business in an honest manner that maintains CSI at Asbury's goals.
• Comply with all laws and company policy regarding safeguarding customer, company and manufacturer information.
• Must be able to manage in a fast paced work environment with limited supervision.
• Must have great customer service, phone and computer skills.
• Previous automotive Service Advisor experience heavily preferred.

Skills

Customer service

Communication skills

Computer skills

Job description

Asbury's Coggin Honda DeLand is seeking a Service Advisor who is energetic, customer-focused and eager to redefine the car-buying experience. The Service Advisor is the face of the dealership for service customers and will help present and sell needed products and services while following manufacturer maintenance schedules.

You will greet customers, build rapport, advise on vehicle care, provide estimates and schedule repairs, answer calls, manage appointments, and uphold CSI goals.