Automotive Service Advisor: Elevate Customer Experience

AAA-The Auto Club Group; United States; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

AAA membership with roadsideassistance

Job summary

AAA The Auto Club Group in the United States seeks a Service Advisor to be the primary contact for customers through the vehicle service process, assess needs, recommend maintenance, prepare repair orders, and liaise with technicians to ensure work is accurate and timely.

Demanding yet rewarding role requiring strong customer service, communication, and organizational skills, plus the ability to multitask in a fast-paced environment; schedule includes Mon–Fri and some weekend shifts.

Qualifications

• High school diploma, GED, and/or technical school certification required.
• Valid state driver’s license required.
• Minimum of six months of customer service and/or sales experience.
• Strong communication, customer service, and consultative sales skills, with the ability to build relationships and recommend products and services.
• Self-motivated team player who takes initiative, collaborates effectively, and consistently delivers results.
• Ability to work in a fast-paced environment, manage multiple priorities, and professionally handle challenging customer situations.
• Performance will be evaluated based on production and KPIs.

Responsibilities

• Serve as the primary point of contact for customers, providing a professional and positive service experience from check-in through vehicle pickup.
• Schedule appointments, document vehicle concerns, create repair orders, and provide clear estimates for recommended services and repairs.
• Review technician findings and use a consultative approach to recommend maintenance and repair services based on customer needs and vehicle history.
• Coordinate with technicians to ensure accurate communication, efficient workflow, and timely completion of repairs.
• Process payments, collect required deposits, maintain accurate records, and support customer satisfaction goals.
• Promote company products and services, identify additional customer needs, and assist with inventory and other service department operations as needed.

Skills

Customer service

Communication

Organizational skills

Multitasking

Teamwork

Education

High school diploma

Bachelor's degree preferred

Job description

AAA The Auto Club Group in the United States seeks a Service Advisor to be the primary contact for customers through the vehicle service process, assess needs, recommend maintenance, prepare repair orders, and liaise with technicians to ensure work is accurate and timely.

Demanding yet rewarding role requiring strong customer service, communication, and organizational skills, plus the ability to multitask in a fast-paced environment; schedule includes Mon–Fri and some weekend shifts.