Automotive Service Advisor

AAA-The Auto Club Group; Skokie (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401k Match

Medical

Dental

Vision

PTO

Paid Holidays

Tuition Reimbursement

Parental Leave

Weekly Pay

Job summary

AAA-The Auto Club Group in Skokie, Illinois, is seeking a motivated Automotive Service Advisor to deliver outstanding customer service and facilitate communication between customers and technicians.

The role involves interacting with customers, providing cost estimates for repairs, and retaining satisfaction for repeat business. The position offers a competitive salary of $50,000 - $65,000 annually with a potential for monthly bonuses based on performance.

Benefits include 401k Match, Medical, Dental, Vision, PTO, and more.

Qualifications

• Must have and maintain a valid state Driver’s License.
• 6 months of minimum customer service experience or sales experience.

Responsibilities

• Greet customers in a professional and friendly manner.
• Advise customers on available services and repairs.
• Maintain communication with customers throughout the service process.
• Provide clear explanations of repair estimates and timelines.

Skills

Sales Acumen

Communication

Customer Focus

Taking Initiative

Collaborative Partner

Education

High School diploma, GED, or Technical school graduate/certification

Job description

Job Description

AAA Car Care is seeking a motivated and customer‑oriented Automotive Service Advisor to join our dynamic team. As a Service Advisor, you will play a key role in delivering outstanding customer service and ensuring smooth communication between customers and our service technicians. You will be responsible for guiding customers through the repair and maintenance process while also driving sales for our auto services.

Key Responsibilities

• Customer Interaction: Greet customers in a professional and friendly manner as they arrive for service appointments.
• Customer Interaction: Listen to customers’ vehicle concerns and accurately document their needs.
• Customer Interaction: Advise customers on available services, repairs, and maintenance options based on their vehicle’s condition and needs.
• Customer Interaction: Provide clear explanations of repair estimates, timelines, and potential outcomes.
• Sales & Service Recommendations: Present and sell AAA Car Care services, including preventative maintenance, repairs, and warranty options.
• Sales & Service Recommendations: Upsell additional services and products when appropriate, based on customer needs and vehicle health.
• Sales & Service Recommendations: Provide cost estimates and timeframes for repairs or service packages.
• Coordination and Follow‑up: Act as the liaison between the customer and the service technicians, ensuring that all requested work is accurately completed.
• Coordination and Follow‑up: Maintain communication with customers throughout the service process, providing updates on the status of their vehicles.
• Coordination and Follow‑up: Ensure timely delivery of services, working closely with the technician team to meet customer expectations.
• Coordination and Follow‑up: Follow up with customers after service completion to ensure satisfaction and encourage repeat business.
• Documentation and Record Keeping: Maintain accurate records of customer interactions, work orders, and service history in our customer management system.
• Documentation and Record Keeping: Review and process customer invoices and payments, ensuring accuracy and transparency.
• Customer Retention: Foster positive, long‑term relationships with customers, helping to build trust and brand loyalty.
• Customer Retention: Resolve customer complaints or concerns in a professional manner, always aiming for customer satisfaction.

Total Compensation Overview

Service Advisors will earn a competitive salary of $50,000 - $65,000 per year, with monthly bonus potential based on performance.

Benefits

• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement
• Parental Leave
• Weekly Pay

Education

• High School diploma, GED, or Technical school graduate/certification

Required Qualifications

• Must have and maintain a valid state Driver’s License.

Experience

• 6 months of minimum customer service experience or sales experience.

Knowledge and Skills

• Sales Acumen – uses knowledge to promote product/service value
• Communication – effectively conveys information; demonstrates use of listening skills
• Taking Initiative – proactively seeks out ways to improve
• Collaborative Partner – works well with individuals and groups to achieve common goals
• Delivering Results – achieves excellence in all tasks and goals
• Customer Focus – anticipates and meets the needs of the customer
• Production and key performance indicators will be reviewed monthly and quarterly by facility leadership.
• Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations.

Preferred Qualifications

• Bachelor’s degree Preferred

Work Environment

• This position involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight).
• Frequent standing and walking.
• Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.