Honda Service Advisor

Ed Voyles Automotive Group; Marietta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with Company Match

Paid Vacation

Paid Holidays

Employee discounts on vehicles, parts,

Service discounts

Job summary

Ed Voyles Automotive Group in Marietta, GA is seeking a Service Advisor who excels in customer service, can greet guests, schedule appointments and act as the liaison between customers and service technicians. You will translate repair needs into clear explanations and provide accurate estimates.

You will upsell services with integrity and help ensure customer satisfaction and CSI targets are met each day.

Qualifications

• Greet customers promptly and courteously to set a positive tone for service.
• Listen to customers and clearly translate repair needs to technicians.
• Provide accurate repair and maintenance estimates to customers.
• Upsell additional services using low pressure, high integrity methods.
• Follow up on repairs and keep customers informed of progress.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job description

Service Advisor

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

• Medical, Dental and Vision Insurance
• Flexible Spending and Health Savings Accounts
• Supplemental Life Insurance
• Short-term & Long-term Disability
• Accident and Critical Illness Coverage
• 401K with Company Match
• Paid Vacation
• Paid Personal Time
• Paid Holidays
• Employee discounts on vehicles, parts and service

Our Company

Through a long history of service to our customers and community, Ed Voyles Automotive Group has earned the reputation as a local and industry leader. We have been in business for over 65 years and are one of the largest, family-owned, privately held dealership groups in the metro Atlanta area. We know that this reputation is a direct result of the loyalty, commitment and continued efforts of our employees.

Since Mr. Voyles opened his first dealership in 1952, we have been committed to providing employees with a great atmosphere to work in, where supporting each other to grow and be successful is part of our culture. Today, we are committed to recruiting long-term employees and developing talent from within. We strive to be innovative leaders in work environment, management and people development that extends beyond the automotive industry. At Ed Voyles Automotive Group, our commitment to our employees gives them balance in life – where equal consideration is given to our business priorities as we give to our family priorities.