Service Advisor

Shottenkirk Nissan Katy; Katy (TX); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

Shottenkirk Nissan Katy is seeking a Service Advisor to welcome customers, listen to needs, and schedule appointments for maintenance and repairs. The role involves communicating vehicle symptoms, preparing estimates for labor and parts, and coordinating loaners/insurance verification as needed.

The successful candidate will excel in customer satisfaction, maintain professional integrity, and demonstrate energy and adaptability while supporting a growing automotive group with multiple locations.

Qualifikationen

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality; strong desire for long-term career growth.
• Demonstrates personal and professional integrity.
• Proficient computer skills; willingness to learn new programs.

Aufgaben

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of the vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow-up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Kenntnisse

Customer service excellence

Energetic personality

Long-term career mindset

Integrity

Computer skills

Willingness to learn

Jobbeschreibung

Service Advisor

Shottenkirk Nissan Katy

Shottenkirk Automotive Group is family-owned and has been in business for over 60 years. We currently operate 27 Automotive Dealerships in 6 states and employ over 2,500 people. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Responsibilities:

• - Greet customers promptly
• - Obtain customer and vehicle information
• - Clearly report all vehicle symptoms as described by the customer
• - Determine and recommend maintenance base on age, mileage and history of vehicle
• - Prepare a complete and accurate estimate of cost for labor and parts
• - Establish follow up time
• - Monitor the progress of each vehicle throughout the day, and update customers frequently
• - Verify that the final invoice reconciles with the work performed on the repair order
• - Explain all completed work and charges to customers

Requirements:

• - Proven record of achieving exceptional customer satisfaction
• - Past experience as a service advisor, assistant lane manager or service consultant
• - Very energetic personality
• - A desire for a long-term career with a growing organization
• - Personal and professional integrity
• - Computer skills and willingness to learn new programs

Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.