Automotive Service Advisor — Drive Customer Satisfaction

Classic Kia; Waukegan (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Employee discounts on service

Job summary

Classic Kia in Waukegan, IL is seeking a service advisor to act as the main liaison between customers and the service department, coordinating maintenance and repairs while delivering exceptional service.

The ideal candidate has excellent communication, strong automotive knowledge, and a commitment to honest recommendations and customer satisfaction. Experience in a dealership environment and proficiency with DMS is preferred, with availability for varied hours including evenings.

Qualifications

• High school diploma or GED required.
• Previous experience as an Automotive Service Advisor or in automotive customer service preferred.
• Strong knowledge of automotive maintenance and repair processes.
• Excellent customer service, communication, and interpersonal skills.
• Ability to explain technical information in a clear and understandable manner.
• Strong organizational and multitasking skills.
• Proficiency with dealership management systems (DMS) and computer applications.
• Ability to work efficiently in a fast-paced environment.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen to customer concerns and accurately document vehicle issues and service requests.
• Prepare repair orders with detailed descriptions of customer concerns and requested services.
• Recommend manufacturer-recommended maintenance and additional services based on vehicle inspections.
• Communicate repair estimates, timelines, and service recommendations clearly and professionally.
• Obtain customer authorization before performing additional repairs or services.
• Coordinate workflow with technicians to ensure timely completion of repairs.
• Monitor repair progress and proactively communicate updates to customers.
• Review completed repairs with customers and explain services performed.
• Ensure all repair orders are accurate, complete, and properly documented for warranty and billing purposes.
• Schedule service appointments and manage daily service traffic.
• Maintain regular communication with customers regarding vehicle status and estimated completion times.
• Promote customer satisfaction by resolving concerns promptly and professionally.
• Meet or exceed dealership customer satisfaction, sales, and productivity goals.
• Maintain knowledge of Kia maintenance schedules, warranty policies, recalls, and service campaigns.
• Follow all dealership policies, manufacturer requirements, and safety procedures.

Skills

Customer service

Communication

Automotive knowledge

DMS experience

Organizational skills

Problem solving

Education

High school diploma or GED

Tools

DMS

Job description

Classic Kia in Waukegan, IL is seeking a service advisor to act as the main liaison between customers and the service department, coordinating maintenance and repairs while delivering exceptional service.

The ideal candidate has excellent communication, strong automotive knowledge, and a commitment to honest recommendations and customer satisfaction. Experience in a dealership environment and proficiency with DMS is preferred, with availability for varied hours including evenings.